Digitally mature companies see greater business success

Image courtesy of DLB Associates

Companies that invest in digital transformation are seeing dramatic results.

They are more competitive in their industries, their employees are more productive, and they see overall better performance than companies with lower levels of digital investment.

These differences are apparent when comparing companies that invest more or less than 45% of their revenue in technology—and the results create a compelling case that effective digital transformation investments are now essential to business success.

At organizations with higher levels of investment in technology, for instance, 50% of respondents rate their organization’s performance as “exceptional,” compared to 32% at companies that invest less. And at companies with higher levels of investment, 34% feel their organizations are keeping up with changes in their industry “very well,” compared to 25% at companies that invest less. The productivity gains tied to digital transformation are nothing short of eye-popping. Those who cite productivity as the top benefit of digital transformation say, on average, that digital investments have improved productivity by 62%.

“Our leadership has made digital transformation a top priority,” says Jinchun Hu, general manager of the JAC Italy Design Center S.R.L., an automotive and commercial vehicle manufacturer. “Sometimes it is difficult for teams to make decisions simply because they do not all have the same information. If you can use digital tools to address that, your company will be faster and make better decisions.”

“We are very focused on digital documentation and information gathering. Whether we’re collaborating with contractors or designing a project, it’s all fully digital. Our suppliers do not send us lists in Excel or emails with attachments. Of course, as much as possible, everything is done through our software, and there is one source of truth.”

—Michał Latała, Deputy Director for BIM & GIS, Centralny Port Komunikacyjny, an air, road, and rail transfer hub

Top advantages of digital transformation

The impact of digital transformation on business areas, rated on a scale of 0%–100%.

Top-ranked response to survey question: Has your company or organization experienced any of the following benefits of digital transformation? Follow-up survey question: On a scale of 0% to 100%, how much has digital transformation impacted your top-ranked benefit?

Barriers to effective digital transformation

In this report, “digitally mature” companies are defined as those that are approaching the goal or have achieved the goal of their digital transformation journey.


Respondents from digitally mature companies are more likely than their peers to report that they…



have experienced “above average” or “exceptional” performance


have “increased” or “strongly increased” investment in the past 3 years


have kept up “very well” with change in the industry


“agree” they are prepared for the future


are “very effective” at leveraging data

The benefits of digital transformation are significant, but a number of barriers prevent companies from investing at the levels they would like. Cost is the top barrier, followed by the time needed to invest in new tools and ways of working. A lack of knowledge or technical skills is also holding businesses back.

Leaders and experts note that implementing new tools is not enough to drive effective digital transformation. Rather, these solutions must be accompanied by process improvements and a shift in mindset, both from employees and leadership. “There is still resistance to digital transformation from people who have been working for a long time,” says Eiichiro Okano of Obayashi Corporation, a construction and general contracting firm. “However, I feel that resistance has been softened rapidly over the past year or two due to the demands from clients and design firms.”

Robert da Silva Bressan, engineer of cultural and transformational change management at oil and gas company Petrobras, notes that data management is another significant hurdle: “Data is a challenge to digital transformation—there is a lot of it, and it has to all be organized and classified.”

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