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This page provides quick answers to common questions about subscription renewal and billing. For detailed information about canceling, turning off auto-renew, renewal behavior, and what happens after your subscription expires, see Manage cancellation, renewal, and refunds.

Subscription renewal frequently asked questions

How can I cancel my subscription and not renew?

If you do not intend to renew, you can choose to cancel at renewal or turn off auto-renew. Your current subscription will be active until the expiration date.

When can I renew my subscription?

Some subscriptions can be renewed up to 90 days before expiration and up to 30 or 45 days after expiration. The 45 days after expiration is referred to as the shutoff process and consists of 3 stages.

How can I renew my trial subscription?

Trial software cannot be renewed or extended. To continue using the product, you need to buy a subscription. See Convert a trial to a subscription for more information.

How can I renew my Fusion personal use license?

You can only renew a Fusion personal use license if the current one has less than 30 days until expiration. Visit How to renew a Personal license or access the Startup program for Fusion.

How can I renew my Education license?

30 days before the expiration of your one-year education plan, you'll be sent an email reminder. Visit Renewing access to Education software.

How do I renew if I bought from an Autodesk partner?

If you bought from a partner and did not transact with Autodesk, please contact them regarding your renewal options. Your partner information can be found in your Autodesk account and in Autodesk emails related to your subscription or renewal. Select the product in your subscription list to find your partner details.

How do I renew if I bought from an Autodesk sales representative?

Most subscriptions purchased through an Autodesk sales representative will be set to auto-renew and are eligible for the renewal options described on page auto-renewal. Navigate to Subscription & Contracts in your Autodesk account to see your renewal options.

How do I know my expiration/renewal date?

You can find your renewal or expiration date in your order confirmation email and in your Autodesk account. If auto-renew is off or cancel at renewal was chosen, the expiration date is based on the time zone where the subscription was purchased. If auto-renew is on, the renewal date is the day after the expiration date. Example: You purchase an annual subscription 10 June 2024. If auto-renew is turned off, your expiration date and time is 9 June 2025 at 23:59:59 GMT. If auto-renew is turned on, your renewal date is 10 June 2025 at 00:00:00 GMT.

What changes can I make to my subscriptions before or at renewal?

Depending on your subscription and current settings, you may be able to make changes such as updating renewal preferences, adjusting quantities, or modifying billing details. For a full list of available changes and when they take effect, see Manage cancellation, renewal, and refunds.