This page provides quick answers to common questions about subscription renewal and billing. For detailed information about canceling, turning off auto-renew, renewal behavior, and what happens after your subscription expires, see Manage cancellation, renewal, and refunds.

How can I cancel my subscription and not renew?

If you do not intend to renew, you can choose to cancel at renewal or turn off auto-renew. Your current subscription will be active until the expiration date.

When can I renew my subscription?

Some subscriptions can be renewed up to 90 days before expiration and up to 30 or 45 days after expiration. The 45 days after expiration is referred to as the cancellation process and consists of 3 stages.

Stage: Expired

If your subscription moves from Active to Expired for non-renewal or non-payment, action (payment or renewal) is required to prevent the subscription from being suspended. The expired stage lasts 15 days.

Stage: Suspended

If you do not renew or make a payment in the Expired stage, your subscription will move to Suspended, which lasts for a subsequent 30 days for 1 and 3-year subscriptions or 15 days for monthly subscriptions. Access to your product will be removed, but you can still renew or make payment to reactivate your subscription in the Suspended stage and regain access to your product.

Stage: Canceled

If you do not act in either the Expired or Suspended stages, your subscription will be moved to Canceled and the subscription can no longer be renewed or reactivated. You will have to purchase a new subscription for access to the product. If your subscription was canceled due to a non-payment of a line of credit, you may need to use another payment method for subscription purchases and renewals and may be required to pre-pay for future orders.

How can I renew my trial subscription?

Trial software cannot be renewed or extended. To continue using the product, you need to buy a subscription. See Convert a trial to a subscription for more information.

How can I renew my Fusion personal use license?

You can only renew a Fusion personal use license if the current one has less than 30 days until expiration. Visit How to renew a Personal license or access the Startup program for Fusion.

How can I renew my Education license?

30 days before the expiration of your one-year education plan, you'll be sent an email reminder. Visit Renewing access to Education software.

How do I renew if I bought from an Autodesk partner?

If you bought from a partner and did not transact with Autodesk, please contact them regarding your renewal options. Your partner information can be found in your Autodesk account. Select the product in your subscription list to find your partner details.

How do I renew if I bought from an Autodesk sales representative?

Most subscriptions purchased through an Autodesk sales representative will be set to auto-renew and are eligible for the renewal options described on page auto-renewal. Navigate to Subscription & Contracts in your Autodesk account to see your renewal options.

How do I know my expiration/renewal date?

You can find your renewal or expiration date in your order confirmation email and in your Autodesk account. If auto-renew is off, the expiration date is based on the time zone where the subscription was purchased. If auto-renew is on, the renewal date is the day after the expiration date. Example: You purchase an annual subscription 10 June 2024. If auto-renew is turned off, your expiration date and time is 9 June 2025 at 23:59:59 GMT. If auto-renew is turned on, your renewal date is 10 June 2025 at 00:00:00 GMT.

What changes can I make to my subscriptions before or at renewal?

You can change your subscription quantity, term, or product depending on eligibility.

You can change the quantity or term in your Autodesk account. Adding subscriptions takes effect immediately. Reducing subscriptions and changing the term take effect at renewal.

For eligible annual and multi-year subscriptions, quantity and term changes you make in your Autodesk account are reflected when you renew. This applies whether you auto-renew, renew through checkout, or create a self-service renewal quote.

For Flow Studio, you can choose a higher or lower tier before you start the renewal checkout. After the renewal is added to your cart, you can't change the Flow Studio product, but you can still change the quantity or term.

For all other products, product changes at renewal require a quote from Autodesk Sales or your Autodesk partner.

During the cancellation process, you can change the term, but you can't add quantity.