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On October 6, 2015, the European Court of Justice determined that the EU-US Safe Harbor Framework does not provide a valid legal basis for transfers of personal data from Europe to the U.S. Autodesk is currently evaluating the impact to our business of the European Court of Justice’s decision on the EU-US Safe Harbor Framework and awaiting additional guidance from European regulators on how the court’s ruling will be implemented. We continue to comply with the previous Safe Harbor principles and rely on other legal mechanisms for data transfers.

We are committed to supporting our customers through any changes required as a result of this decision as well as protecting the privacy of our customers and employees.

Autodesk respects your privacy rights. Here, we provide answers to common questions we're asked about privacy. Read the Autodesk Privacy Statement to learn more.

Why am I asked to agree to the terms of the Privacy Statement when I activate a product?

We want to be transparent about how Autodesk uses customers’ personal information, so we’ve included a prompt about the Autodesk Privacy Statement with our recent software releases. The Autodesk Privacy Statement explains how we may use your personal information, for example, for contract management and licensing purposes.


How does Autodesk use cookies?

Autodesk and our service providers may use cookies, pixel tags, web beacons, clear GIFs, or similar technologies in connection with website pages and HTML-formatted email messages. These technologies help to track the actions of website users and email recipients, determine the success of marketing campaigns, compile aggregate statistics about website usage and response rates, and more. Cookies make it easier for you to navigate our website or better tailor your experience with us, by keeping you logged into the site or by showing you content targeted to your interests. For details about cookies, including your choices, see the Autodesk Privacy Statement and our Cookie Policy.


Is Autodesk Safe Harbor-certified?

Autodesk complies with the US-EU Safe Harbor Framework and US-Swiss Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries and Switzerland. Autodesk has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. Learn more about the Safe Harbor program and view our certification page.


How do I update, correct, or delete my user profile or account?

  • To make changes to your Autodesk ID, log in and follow the instructions to make edits to your profile and information.
  • For help or more information, read the Autodesk Privacy Statement or contact the Privacy office. Tell us the website or application you need help with, along with your specific request. If you contact us to assist you, for your safety and ours, we may need to authenticate your identity before fulfilling your request.
  • Even if you delete your account or profile, some of your information may not be deleted. We need to retain certain records for legal or internal business reasons. Some of your information may remain on backup systems, in compliance with applicable law.


How do I opt out of Autodesk email or other Autodesk communications?

You can unsubscribe from Autodesk marketing communications by using our web form or by following the unsubscribe instructions in those communications. Your request will be processed within 5 business days. However, because we may need to contact you for business reasons, you cannot unsubscribe from operational communications.


How do I contact the Privacy office?

If you have questions or concerns, you can contact us:

  1. Through our web form
  2. By email:
  3. By postal mail:

    Privacy Questions
    Autodesk, Inc.
    The Landmark @ One Market
    Suite 500
    San Francisco, CA 94105 USA