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Special terms

Capitalized terms not otherwise defined below will have the meaning assigned to them in the General Terms. The Special Terms may be updated from time to time. Notice of updates will be posted on the “Effective Date/Updated" link at the top of this page.

Offerings with their own terms of service

The following Offerings have their own terms of service applicable to such Offerings:

BIM 360 glue service (user packs)

If You have subscribed to an Autodesk BIM 360 Glue Service, You will be entitled to grant Authorized Users of that Service the right to install and access Autodesk Navisworks Manage software and Autodesk Point Layout software made available by Autodesk to You, for use simultaneously with that Service during the length of Your subscription. An Authorized User may install, and/or access, those Products on or from more than one computer, provided that only one copy of each Product is accessed and/or used by that Authorized User at any given time.

The number of single user licenses of Autodesk Navisworks Manage software and Autodesk Point Layout software to which You may grant access to Authorized Users will be limited according to the Autodesk BIM 360 Services user packs that You have been granted, as follows:

User packs

Number of Licenses of Autodesk Navisworks Manage Software and Autodesk Point Layout Software

1 User pack


25 User pack

Up to five (5)

100 User pack

Up to twenty (20)

1000 User pack

Up to One hundred (100)

Enterprise 8000 User pack

Up to Eight hundred (800)

BIM 360 ops building-based service

Building-based access to (an) Autodesk BIM 360 Ops Service(s) ("Building-based Service(s)") entitles You and Your Authorized Users to access and/or use the Building-based Service(s) during Your subscription for that/those service(s) for one (1) Building. Unless Your level of Building-based Service(s) specifies otherwise, You will be entitled to create and access an unlimited* number of Tickets within the Building-based Service(s). For this paragraph, “Building” means the specific facility, infrastructure, structure or other area (i) designated by You within the Building-based Offering and (ii) of which ongoing operations will be managed by You; and "Ticket" means a single assignable event created by You within the Service.

*Subject to reasonable technical limitations.

Fusion lifecycle

If You have subscribed to the Autodesk Fusion Lifecycle Enterprise Services, You may (i) access and use the Fusion Lifecycle Enterprise Service during the length of Your subscription and (ii) permit an unlimited* number of Third-Party Users (as defined below) to access Your Fusion Lifecycle Enterprise Service account. "Third-Party Users" are Your Authorized Users who (i) are not Your employees or on-site contractors and (ii) have purchased subscriptions to the Fusion Lifecycle Enterprise Service. You must confer with Your designated account executive (as indicated on Your order form) at the time additional Third-Party User access is granted.

*Subject to reasonable technical limitations.

Live map data

By accessing or using Autodesk Live Map Data, You understand and agree that You will be subject to, have read and agree to be bound by these additional third-party terms of use and privacy policies referenced therein:

Autodesk is not responsible for, and makes no representations or warranties regarding, these third-party services or any data, information, reports, results or other materials that these third parties may provide or collect from You on or through such services.

Apple app store downloads

If You downloaded an Offering from the Apple App Store or access an Offering using an Apple branded product, Your use of the Offering is subject to the Additional Apple App Store Terms

Creative finishing tools

If the Offering is an Autodesk compositing, grading, editing and/or finishing tool, including, without limitation, Autodesk Flame Premium, Autodesk Flame, Autodesk Flame Assist, Autodesk Flare, Autodesk Lustre or Autodesk Backdraft Conform (collectively, “Creative Finishing Tools”), the following additional terms apply with regard to the Autodesk Wiretap API: You may install and access such Wiretap API on a computer, even if a copy of the Creative Finishing Tools is not installed on such computer, and use of such Wiretap API does not need to be solely in connection with Your use of the Creative Finishing Tools.

Downloading technology

Autodesk download technology may use the Akamai NetSession Interface, which may utilize a limited amount of Your upload bandwidth and computer resources to connect You to a peered network and improve speed and reliability of web content delivery. The Akamai NetSession Interface is secure client-side networking technology that harnesses the power of Your computer to deliver software and media available on the Akamai network. Your Akamai NetSession Interface works collectively with other Akamai NetSession Interfaces, along with thousands of Akamai edge servers, and runs as a networking service utilizing a limited amount of Your computer’s available resources. For more information, see the Akamai NetSession Interface. By agreeing to these Terms and using the Autodesk download technology, You accept the Akamai License Agreement which governs the Akamai NetSession Interface.


Education licenses and subscriptions do not receive standard subscription benefits. For additional terms that apply to Education Offerings, please see Education Terms.


PlanGrid, Inc. was acquired by Autodesk on December 19, 2018 and currently operates as a wholly owned subsidiary of Autodesk. Until the PlanGrid Offerings are fully integrated into Autodesk product/service offerings:

  • PlanGrid’s Privacy Statement sets forth how PlanGrid may collect, use, store and process personal information of or relating to You;
  • if You suspect unauthorized use of Your PlanGrid Account, please contact;
  • PlanGrid Offerings are accessed at;
  • PlanGrid Subscription Support is available at; and
  • the “Right of Return for Refund” section of the General Terms (Section 2) does not apply to any PlanGrid subscriptions, which are each non-returnable and non-refundable.

Account Registration and Installation

To access and use a PlanGrid Offering, You must register for a PlanGrid account, for which You must provide a valid email address and other necessary information.  You may install and use the mobile applications for Your PlanGrid Offering on up to three mobile devices owned or controlled by You.

Your Service Authorization

If You purchase a subscription (or sign up for a free trial) to a PlanGrid Offering, Your account will be owned and controlled by You.

Third Party Service Authorization

If your subscription to a PlanGrid Offering is purchased by a third party (for example your employer or another third party who desires to make such PlanGrid Offering available to you via a service authorization), such third party is the owner and controller of the account.   Such third party (i) may terminate the account or your access to the account at any time and for any or no reason, and (ii) will retain control of the customer content associated with such account.  

Use of De-Identified Data

With respect to ideas, concepts, know-how, or techniques contained in Your communications with PlanGrid or Autodesk, and with respect to usage data and other information in Your account, You agree that PlanGrid and Autodesk may use all such information on a worldwide, irrevocable, perpetual, royalty-free basis, for purposes of developing and improving our Offerings, provided that such information has been processed in such a way that the data subject is not identifiable and that the information has been aggregated or made generic so that it is not attributable to any specific data subject.