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Support & policies

Find support options, answers to frequently asked questions, and certification policy information.

Certification policies

Read our certification policies to learn about our exams, code of conduct, personal information and privacy, and more.

Certification support

  • Non-English certifications

    For non-English certification exams and information, visit Certiport Autodesk Certification.

  • Students and educators

    For information on Autodesk Certified User certification exams and information, see Certiport Autodesk Certification.

  • Contact us

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FAQ: Learn your way

Find answers to common questions about Learning Pathways, courses, software requirements, and more.

Are these courses completely online? Do I need to attend any classes in person?

Our self-paced, modular courses are conducted exclusively online, enabling you to work at your own pace. No in-person or video conference attendance is required. You can access your lectures, practice tests, and assignments anytime and anywhere via the web.

What is a Learning Pathway?

Learning Pathways combine skill-builder courses and certification prep to increase your knowledge and verify your skills before taking your certification exam. Build your confidence and increase your abilities to succeed in your current role or open the door to new career opportunities.

Are these courses free of charge?

Yes. Use your Autodesk Account to sign up for free courses, and track your learning progress with My Dashboard.

I’m a student or educator. Are these courses right for me?

While certification Learning Pathways are useful to anyone looking to gain advanced certification, we encourage students and educators to visit the Autodesk Education Community to to find out about relevant certifications and Autodesk Design Academy to learn with free courses and teach with Autodesk curricula resources.

How long does it take to complete a course?

Our self-paced courses take from 2 to 20 hours to complete. The time varies according to the complexity of the software, the skill and workflow, and the level of the course.

Can I get a transcript of course videos? Do the videos support closed captions?

English-language transcripts are available on the course video player. To show a scrolling transcript of the audio portion of the video, select the inverted quotation marks (“) control in the lower-right area of the video player. To hide the transcript, select the control again. Transcripts may be downloaded as an .srt or .txt file. To download a transcript, select your preferred file type below “Transcripts.”

How will I know when I’ve completed a course?

The criteria for completing a course is to pass the required test for the course. Track your learning progress with My Dashboard.

How are courses and practice tests developed? How will they prepare me for certification or my career?

Our Learning Pathways algin to relevant industry skills and workflows, enabling you to excel in your career or open the door to new opportunities. We partner with subject matter experts, educational institutions, organizations, and governments to identify the skills needed to solve the world's toughest challenges and create courses and Learning Pathways to meet them.

Will I earn an achievement or recognition after completing a course? Where can I find it?

You will earn a certificate of completion each time you pass a skill-builder course. Certification prep courses track your preparedness for passing the Autodesk certification exam; we do not offer a certificate of completion for these courses. Find your recognitions on My Dashboard.

FAQ: Before you certify

Get answers to questions on certification types, preparation, requirements, and more.

What is the difference between associate, professional, and expert certifications?

The Autodesk Certified Associate (ACA) certification is designed for industry professionals with essential knowledge and skills in Autodesk software who are ready to enter the job market or improve their skills in pursuit of a new career path. Becoming an Autodesk Certified Associate is an excellent way for individuals with approximately 150 hours of Autodesk software experience to validate their product or workflow skills.

The Autodesk Certified Professional (ACP) certification is designed for industry professionals who have advanced skills and can solve complex challenges in workflow and design. This type of experience typically comes from having worked with the software on a regular basis in a professional environment for at least two years (equivalent to approximately 1,200 hours of real-world Autodesk software experience).

The Autodesk Certified Expert (ACE) credential identifies professionals who possess not only expert-level knowledge and skill, but are also at the forefront of their industries and pioneers of innovation in their organizations. Preparing to become an Autodesk Certified Expert typically comes from a progressive development of skills and knowledge of emerging toolsets, equivalent to approximately 1,200 hours of software experience.

How can I prepare for my certification exam? Can I take a sample test?

For each certification we offer a Learning Pathway that includes skill-builder courses to help you build your knowledge and relevant skills, and a certification preparation course that includes a practice test. These courses are aligned with the specific exam objectives, which which you can download from individual certification pages to focus your preparation.

Our exam service provider, Pearson VUE, has created a list of helpful tips for those preparing to take an exam.

I need accommodations to take my certification exam. How do I request them?

Autodesk and our testing provider, Pearson VUE, are committed to ensuring testing access for all individuals. Requests for test accommodations are considered on a case-by-case basis and are included in our application process. To request testing accommodation, indicate the type (for example: extra time, exam reader) and a brief description. Our certification program team will respond in most cases within two business days, and you will receive an email notification with the decision on your request.

If you are approved for accommodations, we will pass the approval to our testing provider, Pearson VUE. When you schedule your exam test appointment, the accommodations will be automatically approved. If your accommodation is not approved, you may create a case with Autodesk support to request an appeal.

What are the requirements to get certified?

To receive an Autodesk certification you must submit an application and pass the required certification examination. Visit our certifications page and select a specific certification to view requirements for that certification’s exam.

If you do not achieve a passing score on any exam after the first attempt, you may immediately schedule to take the exam again, based on exam service provider appointment availability. If you do not achieve a passing score on any exam after the second attempt, you must wait three days (72 hours) before retaking the exam. A three-day waiting period will be imposed for each subsequent exam retake. There is no annual limit on the number of attempts to pass the same exam to earn the certification. Each exam attempt, however, requires a separate exam fee.

FAQ: Your certification exam

Find answers to questions on exam preparation, format, payment, and more.

How does COVID-19 (Coronavirus) impact exam scheduling?

Due to the Coronavirus pandemic, many testing centers are closed for in-person testing, but online options are available. For complete information about testing options in your area, visit Pearson VUE’s COVID-19 update page.

What is the exam format and what types of questions are on the exams?

Our Pearson VUE-hosted certification exams are selected response. You will not have access to the software to help you with your answers. Exams feature several different types of questions:

  • Multiple-choice questions measure knowledge of a specific content topic. A multiple-choice item asks a question and provides multiple possible answers.
  • Drag-and-drop questions measure object-association and placement skills. Exam takers select and reposition answer options within a list or graphic.
  • Active-screen questions measure familiarity with the software UI by using interactive images of the software.
  • Hot-area questions measure your ability by asking you to select “hot” areas of an exhibit. Hot-area items are essentially multiple-choice items with graphical answer choices.
  • Graphic-interpretation questions measure your ability to view a graphic and interpret the information successfully.
How is my exam scored?

Your exam is scored with a pass or fail result. Passing scores vary by certification exam, and we do not disclose the passing score to candidates before they take the exam.

I’ve taken previous Autodesk certification exams with Certiport. Are these exams still available?

For Autodesk Certified Associate, Autodesk Certified Professional, and Autodesk Certified Expert certification exams in English, Autodesk now administers its own exams. Certiport continues to offer Autodesk Certified User and translated language Autodesk Certified Professional certification exams. Certiport Autodesk Certification has complete information on these certifications.

Can I schedule a Pearson OnVUE (online) exam appointment in English if I live in a non-English-speaking country?

Yes. Note that your proctor will be communicating with you in English only.

I have an existing Pearson VUE Account, can I use it to apply for Autodesk certifications?

No. Use your Autodesk Account to apply for Autodesk certifications and to schedule or modify your exam appointment.

I’m having trouble with my scheduled Autodesk exam appointment (online or in-person). Who do I contact?

Contact Pearson VUE directly for support on issues with connecting to your proctor or a Pearson VUE facility or with issues on exam session technology.

I need to modify or cancel my exam appointment. What are the rules for canceling?

You can cancel or reschedule your exam appointment from My Dashboard. If you cancel your exam appointment, you must do so a minimum of 24 hours prior to your appointment. Failure to cancel in time or failure to appear for your appointment will result in the forfeiture of your exam fee. You may reschedule your appointment prior to the 24-hour window free of charge.

What methods of payment are accepted by Pearson VUE?

Pearson VUE accepts Visa, American Express, or MasterCard debit or credit cards as well as payment vouchers. For additional details, consult the Payment FAQ on Pearson VUE’s helpful resources.

How do I redeem my exam voucher?

Payment is required when scheduling an exam appointment. As part of the check-out process, you will have the option to enter your voucher code.

I received an offer for a discount on an Autodesk certification exam with Pearson VUE. How do I receive this discount?

When scheduling and paying for your Autodesk certification exam with our exam service provider, Pearson VUE, input your discount code at check-out.

I received a system check failure result. What should I do?

First, run the system test again. Then, consult the technical requirements, and if your issue has not resolved, contact Pearson VUE customer service.

How do I find out the results of my exam?

There are three ways to view the results of your certification exam:

  1. You will receive a notification of your results at the end of your exam session.
  2. An email with your results will be sent to the email address in your Autodesk account.
  3. If you’ve earned a certification, you can see it on My Dashboard. Select My Certifications to find certification exam results, earned certifications and the option to download your official credential.
Where will I be notified that I’m certified?

Based on your exam result, you will receive a notification of your awarded certification at the email address associated with your Autodesk Account.

FAQ: After you certify

Learn about certification requirements, recertification policies, and more.

How can I prove I am certified?

If you’ve earned a certification, you can see it on My Dashboard. Select My Certifications, where you’ll find your exam results, earned certifications, and the option to download your official credential. Your credential is personalized with your name, the date your certification was earned, its expiration date, and the name of the certification you’ve earned.

How can I get my Acclaim badge?

You will receive a notification of your awarded certification at the email address associated with your Autodesk Account, including details on how to claim your Acclaim digital badge.

Do I need to set up a new Acclaim account?

You will be directed to the Acclaim account that corresponds with the email address you have in your Autodesk Account. If you want to merge past Acclaim accounts, you can do so by following this guidance.

What are the requirements to get recertified?

Certifications are valid for either two or three years; details are listed on each certification page. To recertify for an Autodesk certification, you must:

  • Submit a new certification application within the six month period prior to the certification expiration date
  • Schedule, purchase, and take the certification exam before the expiration date
  • Achieve a passing score

Once you have passed the exam, the expiration date on the certification will be appended and extended through a new expiration term.

There is no grace period for expired certification credentials. To pursue certification after your existing certification has expired, you must submit a new application, purchase and take the related certification exam, and achieve a passing result. The issuance date on this new certification will be effective the date of the passed exam.