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Each Autodesk software purchase comes with a free 90-day Up & Ready support upon registration. For extended support, buy an Autodesk Subscription with Basic, Advanced, or Enterprise Priority level support.

For general customer service questions, visit our customer service page or contact us.

Full Terms and Conditions

*Extended Support Hours (“24x5”) are determined based on three regional time zones (EST for the Americas, CET for Europe, the Middle East and Africa and SGT for Asia-Pacific) and cover 24 hours per day 5 week Monday through Friday excluding Autodesk holidays in the identified time zone only. Support availability during Extended Support Hours refers to telephone support requests; web support requests can be submitted at any time.