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Technical support

Specialized expertise, right at your fingertips

Your business just works better with the right software support services at the ready. That’s why Autodesk Subscription lets you choose the level of technical support you need—from tutorials to community forums to dedicated support specialists.

 

The value of flexible licensing

The value of technical support

Fast access to the experts keeps projects moving forward. (video: 1 min.)

 

Subscription customers

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Choose the support you need

Autodesk Subscription includes all the features of Basic Support. If you need more assistance, select the Advanced or Enterprise Priority Support plan.

Technical Support Levels

Included with Subscription

Subscription add-on

Included with Subscription for suites Ultimate editions

Subscription add-on

For online support

For phone support

For enterprise customers

What is included:

  • Installation and configuration troubleshooting
  • Online knowledge base, including tutorials, training videos, and Autodesk technical solutions
  • Web support
  • Expedited community forum support

What is included:

Basic Support, plus:

  • Unlimited 24x5 priority phone support in English
  • Phone support in several local languages during local business hours
  • Remote desktop assistance
  • Access to application programming interface (API) support
  • Option to escalate questions to Autodesk from community support forums
  • Access to exclusive training webcasts

What is included:

Advanced Support, plus:

  • 24x7 telephone support for severity 1 issues; 24x5 for all other issues
  • Assigned Support Account Manager (SAM) who coordinates, expedites, and escalates service and support needs
  • Assigned Designated Support Specialist (DSS) who quickly resolves technical issues, minimizing downtime
  • Proactive support services
  • Annual roadmap session with product teams
  • Opportunity to interact with senior leadership
  • Opportunities to participate in beta programs
  • Autodesk Developer Network (ADN) professional membership
  • Unlimited named callers
  • Resolution of severity 1 issues in previous releases


Buy Maintenance Subscription

Purchase Maintenance Subscription along with a new software license in our online store or from an Autodesk reseller. To add Maintenance Subscription to an existing license, contact a reseller.

Buy Maintenance Subscription online

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Note: All Subscription benefits may not be available for all products or services in all languages and/or geographies. Subscription programs are subject to the applicable Autodesk Subscription terms and conditions and/or Autodesk Terms of Service.