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Enterprise Priority Support
Maximize the business value of your technology investments with comprehensive support designed for large organizations.
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Enterprise Priority Support benefits
Improve efficiency
Get expert guidance that can help you use your Autodesk technology in the most effective ways.
Avoid issues
Receive strategic recommendations that can help you better manage costs and avoid issues before they occur.
Stay ahead of the curve
Keep up with the latest technology developments through ongoing connections with the Autodesk product team.
Increase productivity
Minimize downtime with global, 24x7* support and hands-on assistance from specialists who know your business and technical environment.
Gain a strategic partner
Work closely with a Customer Success Manager to develop and execute a customer success plan that helps you achieve your business goals.
Interested?
Enterprise Priority Support can help you maximize the business value of your technology investments. To learn more, contact your Autodesk sales representative.
Case studies
How Enterprise Priority Support is helping customers succeed.
HDR
HDR stays connected to Autodesk product teams, expands BIM expertise, and uses Autodesk technology to meet its business needs.
“We really value the direct connection to Autodesk product teams we have because of Enterprise Priority Support. It helps us resolve issues faster, and we’re able to influence the ongoing development of the technology our business depends on.”
—Jason Bailly, Knowledge & Content Leader, Practice Innovation Group, HDR Architecture
Balfour Beatty
Balfour Beatty better manages costs and becomes more lean and efficient.
“Autodesk Enterprise Priority Support is helping us achieve one of our fundamental objectives—to become more lean and efficient as an organization. As a result, we can deliver more value to our customers.”
—Peter Trebilcock, Design and BIM Program Manager, Balfour Beatty
CH2M
CH2M streamlines the deployment of new software, maximizes productivity, and provides 24x7 support to users worldwide.
“Without Autodesk Enterprise Priority Support, we would not have been able to deliver and install all the software we were able to get deployed this year.”
—Rob Brawn, Director of Automation Systems Integration, CH2M
BAM Construct UK Ltd.
BAM cuts costs significantly within the first 6 months.
“The metrics show that in the first 6 months of the EBA, we saved approximately £250,000 on that [Enterprise Priority Support] alone.”
—Andrew Pryke, Managing Director of Design and BIM, BAM Construct UK Ltd.
SMEC
SMEC up-skills staff, expands business opportunities, and avoids technical issues before they occur.
“We've had to draw on Enterprise Priority Support quite a bit to help us determine what the best methodologies are and which of our Autodesk products are best-suited to certain tasks. Having the EP team’s advice on industry-leading best practices has been invaluable to us.”
—Chris Steer, BIM Manager, SMEC Australia
Joy Global
Joy Global increases efficiency and brings products to market faster.
“At anytime, I can contact our support account manager or designated support specialist, ask for help, and be confident that I will get the support I need to do my job better. Ultimately, that helps us begin manufacturing sooner and bring products to market faster.”
—James Amero, Global CAD Administrator, Joy Global
Read Story*Autodesk Enterprise Priority Support is available 24 hours a day, 7 days a week for the most severe incidents, classified as “severity 1” and 24 hours a day, 5 days a week for incidents classified as “Severity 2 or 3.” Severity levels are defined in the Support Benefits Terms for Enterprise Priority Support.