Account management for admins

Request a license for home use

If you have products with multi-user access, you can request a home-use license for your software. To enable home use, request a license or borrow one from the server. Only administrators on eligible accounts can request licenses.

You can request only one home use license per subscription, regardless of how many people share the subscription. Home use is subject to certain terms and conditions. It isn’t available for all products and locations. See Home Use terms and conditions (US site) and Products eligible for home use for more information.


To request a home use license, go to Contact Support and complete the form to create a case. Although some fields on the form are marked as optional, be sure to include the following:

  • Product name and version
  • Operating system
  • Subscription contract number
  • Serial number, if you have one
  • Your role or the role of the person on whose behalf this request is made (for example, contract manager or primary admin).

Reactivate an expired home use license

If your license has expired, sign in and click Get Started above to request a new home-use license. If you recently renewed your contract, allow some time (a maximum of 24 hours) for the request to be processed.

When you request a new home use license, it's extended for another term. The serial number remains the same, but you'll need to reactivate the product on your home machine.

  1. Locate and delete the .data file and its backup file.
OS Location Notes
Windows Vista/
Windows 7/
Windows 8 and 8.1/
Windows 10
These Windows files are hidden files. To see them, you may need to enable Show hidden files in the Folder Options window.
Running the LMU.exe process may lock adskflex data files and prevent deletion. You can use the Windows Task Manager to check whether the LMU.exe process is running. If it is running, you need to end the process.
Windows XP C:\Documents and Settings\All Users\Application Data\FLEXnet\
C:\Documents and Settings\All Users\Application Data\FLEXnet\adskflex_00691b00_tsf.data_backup.001
Mac /Library/Preferences/FLEXnet Publisher/FLEXnet/
/Library/Preferences/FLEXnet Publisher/FLEXnet/adskflex_00691b00_tsf.data_backup.001
These Mac files are hidden files. To see them, you may need to open the FLEXnet folder. In Finder > Go menu > Go to Folder, enter this path in the Go to the Folder box and click Go:
/Library/Preferences/FLEXnet Publisher/FLEXnet/
Deleting the .data file will delete the existing activations for all 2010 and later Autodesk products, which will need to be reactivated. Products from other companies, such as Adobe, may use the same licensing technology and have similar files in the same location, so do not remove other, non-Autodesk files.
  1. Start the product.
  2. Follow the standard activation process to reactivate the product for a new period.

Need help? Ask the Autodesk Assistant!

The Assistant can help you find answers or contact an agent.

What level of support do you have?

Different subscription plans provide distinct categories of support. Find out the level of support for your plan.

View levels of support