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Autodesk Enterprise Priority Support

What is it?

Autodesk® Enterprise Priority Support delivers proactive services with dedicated account management and technical resources to help customers more quickly realize the business benefits of Autodesk technologies. A global support team increases efficiency and quickly resolves technical issues, minimizing downtime. Customers establish a strategic relationship with Autodesk, helping shape technology directions.

The short of it

  • Proactive services including operational assessments and health checks
  • Priority 24x7 access to Autodesk global product support for authorized callers with severity 1 issues
  • 24x5* access to Autodesk global product support for authorized callers for severity 2 and 3 issues
  • Dedicated support account manager who expedites requests, manages escalations and oversees account needs
  • Designated support specialist who can be engaged to quickly resolve technical issues before they become real problems, minimizing downtime.
  • Roadmap meeting with Autodesk developers
  • Participation in beta programs
  • Access to senior Autodesk leadership
  • All the benefits of Autodesk Advanced and Autodesk Basic Support

How do I purchase it?

Autodesk Enterprise Priority Support is available for purchase only if you have an Autodesk Subscription and is only available direct from Autodesk.

Contact Autodesk for more information.

 FAQ Enterprise Priority Support (pdf - 234Kb)


Autodesk Enterprise Priority Support is available for all products except:

  • Autodesk Fabrication family
  • Autodesk SketchBook Pro
  • Autodesk Stitcher Unlimited
  • AutoSketch
  • CAiCE Visual products
  • mental ray Standalone

*Extended Support Hours (“24x5”) are determined based on three regional time zones (EST for the Americas, CET for Europe, the Middle East and Africa and SGT for Asia-Pacific) and cover 24 hours per day 5 week Monday through Friday excluding Autodesk holidays in the identified time zone only. Support availability during Extended Support Hours refers to telephone support requests; web support requests can be submitted at any time.