Autodesk® Enterprise Priority Support delivers proactive services with dedicated account management and technical resources to help customers more quickly realize the business benefits of Autodesk technologies. A global support team increases efficiency and quickly resolves technical issues, minimizing downtime. Customers establish a strategic relationship with Autodesk, helping shape technology directions.
Autodesk Enterprise Priority Support is available for purchase only if you have an Autodesk Subscription and is only available direct from Autodesk.
Autodesk Enterprise Priority Support is available for all products except:
*Extended Support Hours (“24x5”) are determined based on three regional time zones (EST for the Americas, CET for Europe, the Middle East and Africa and SGT for Asia-Pacific) and cover 24 hours per day 5 week Monday through Friday excluding Autodesk holidays in the identified time zone only. Support availability during Extended Support Hours refers to telephone support requests; web support requests can be submitted at any time.