Autodesk® Enterprise Priority Support delivers proactive services with dedicated account management and technical resources to help customers more quickly realize the business benefits of Autodesk technologies. A global support team increases efficiency and quickly resolves technical issues, minimizing downtime. Customers establish a strategic relationship with Autodesk, helping shape technology directions.
Autodesk Enterprise Priority Support is available for all products except:
*Extended Support Hours (“24x5”) are determined based on three regional time zones (EST for the Americas, CET for Europe, the Middle East and Africa and SGT for Asia-Pacific) and cover 24 hours per day 5 week Monday through Friday excluding Autodesk holidays in the identified time zone only. Support availability during Extended Support Hours refers to telephone support requests; web support requests can be submitted at any time.