Most subscriptions purchased through Cleverbridge on behalf of Autodesk will automatically renew unless you turn off auto-renew in your Autodesk account. This option simplifies the process of renewal and ensures no interruption to your access.
You can change your auto-renew settings, either individually or in bulk, at any time prior to your renewal date and up to 30 days (monthly) or 45 days (annual) after your expiration date.
To ensure that your auto-renewal is successful on the renewal date, your recurring payment method must be valid and auto-renew turned on.
You will receive an email confirmation. Your bank statement will show CB*Autodesk as the vendor.
You can turn on auto-renewal for up to 100 subscriptions at once with the bulk auto-renewal feature.
You will receive an email confirmation. Your bank statement will show CB*Autodesk as the vendor.
Some subscriptions can be renewed up to 30 or 45 days after expiration depending on eligibility and applicable terms. However, to avoid losing access to your software, it is best to renew your subscription before the renewal/expiration date. Visit Autodesk account.
The period after expiration is referred to as the cancellation process and consists of 3 stages.
Stage: Expired
If your subscription moves from Active to Expired for non-renewal or non-payment, action (payment or renewal) is required to prevent the subscription from being suspended. The expired stage lasts 15 days.
Stage: Suspended
If you do not renew or make a payment in the Expired stage, your subscription will move to Suspended, which lasts for a subsequent 30 days for annual and multi-year subscriptions or 15 days for monthly subscriptions. Access to your product will be removed, but you can still renew or make payment to reactivate your subscription in the Suspended stage and regain access to your product.
Stage: Canceled
If you do not act in either the Expired or Suspended stages, your subscription will be moved to Canceled and the subscription can no longer be renewed or reactivated. You will have to purchase a new subscription for access to the product. If your subscription was canceled due to a non-payment of a line of credit, you may need to use another payment method for subscription purchases and renewals and may be required to pre-pay for future orders.
You can find your renewal or expiration date in your Autodesk account.
If auto-renew is off, the expiration date is based on the time zone where the subscription was purchased. If auto-renew is on, the renewal date is the day after the expiration date.
Example: You purchase an annual subscription 10 June 2024. If auto-renew is turned off, your expiration date and time is 9 June 2025 at 23:59:59 GMT. If auto-renew is turned on, your renewal date is 10 June 2025 at 00:00:00 GMT.
Trial software cannot be renewed or extended. To continue using the product, you need to buy a subscription. See Convert a trial to a subscription for more information.
You can only renew a Fusion Personal Use license if the current one has less than thirty days until expiration. Visit How to renew a Personal license or access the Startup program for Fusion (US Site).
Thirty days before the expiration of your one-year Education plan access, you'll be sent an email reminder. Visit Renewing access to Education software
If you bought directly from a Partner and did not transact with Autodesk, please contact them regarding your renewal options. Your partner information can be found in your Autodesk account. Click on the subscription in the list to find your partners details. Need help finding a new partner
Most subscriptions purchased through an Autodesk Sales Representative will be set to auto-renew and are eligible for the renewal options describe above. Navigate to Subscription & Contracts in your Autodesk account to see your renewal options.
You can add seats to your subscription at any time during your subscription. Seat additions are immediate and the price will be prorated according to your renewal date. For any other changes, contact your partner or Autodesk sales.
The order confirmation email is your receipt or invoice for your purchase. We recommend you save a copy for your records. If you ever need an invoice or receipt resent, contact support
The Assistant can help you find answers or contact an agent.
What level of support do you have?
Different subscription plans provide distinct categories of support. Find out the level of support for your plan.
