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Multiplex: A Tailored Approach Enhancing Best Practice Standards & Skills Across a Large Workforce

Multiplex: A Tailored Approach Enhancing Best Practice Standards & Skills Across a Large Workforce

Customer challenge

Multiplex needed to instill fundamental skills to support consistent practices via education and training. Each of their new projects in the UK was going fully digital, meaning they needed consistent capabilities and approaches in every department. This required a ‘back-to-basics’ approach, to make sure that anybody who has any sort of interaction with a design model, irrespective of skill levels, understands how to use it. The total staff that eventually needed training was between 800 and 900.

Project goals

Multiplex put their training project out to tender to three providers and Excitech was subsequently awarded the project. “Excitech’s understanding of what we wanted to achieve was impressive,” says Tom Loader, Head of Digital Construction. “They understood that, in both scale and intention, this was a new initiative in the construction sector. Their level of enthusiasm showed us we had made the right choice.”

Solution

Excitech’s trainers conducted a series of development meetings with senior Multiplex stakeholders. This was to scope out the course content, which took the form of a concise one-day session, covering basic skills for the software solutions, including Navisworks Freedom. In addition, we provided bespoke support materials, video tutorial and trained their trainers to eventually deliver the training themselves.

Business outcome

Praise for the Multiplex training initiative has come from external sources too, reports Tom Loader, Head of Digital Construction: “In a report we received from an independent auditing body when gaining verification for our processes in line with the ISO 19650 standard, the auditor said that our training program was the best he had ever seen".

Conclusion

“The Excitech trainers took the time to understand our goals and demonstrated flexibility and agility throughout the programme, adapting the courses as they evolved to accommodate any changes that we felt were appropriate.” Tom Loader, Head of Digital Construction, Multiplex.

Project summary

    Duration & delivery

  • 67
  • 2019-10-29

    Autodesk solutions

  • Navisworks Freedom

    Services provided

  • Product Training

    Customer industry

  • Construction
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