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Success Story

License Transfer and Activation

License Transfer and Activation

Customer challenge

NBC, a leading bottling and beverage production company had purchased a renewal license for their AutoCAD solution in order to help with their factory designs. As the former method of activating the licenses was previously in use, they faced a challenge with how to activate the new licenses purchased and sought Autodesk Solution Provider Gladstone for a solution. They also had issues transferring licenses from a deactivated server to a new server.

Project goals

The main project goals were: 1) To have a solution that would more efficiently aid their designs, be easier to manage and access, and enable conversion from one design format to another. 2) Enable ease of license management. 3) Transfer of license from a deactivated server to a current one.

Solution

The Autodesk solution proffered was AutoCAD and technical support was deployed on-site in order to troubleshoot the issue which was resolved by properly deploying, activating and onboarding users to the software.

Business outcome

The solution was successfully delivered within a few hours minimizing downtime for the client. Having fully deployed the activated software, the client was able to continue their pending projects with minimal downtime and also view usage statistics and perform software management. At the end of the day, Gladstone rose to the occasion and was able to provide all needed support beyond the transfer of their licenses.

Conclusion

What made the engagement unique and impactful for the customer was the minimal time taken to resolve the the issue, ease of activation and licensing, as well as the dedicated support given.

Project summary

    Duration & delivery

  • 1
  • 2020-03-03

    Autodesk solutions

  • AutoCAD

    Services provided

  • Solution Optimization Services
  • System Implementation
  • Configuration & Deployment
  • Solution Adoption Services
  • Technical Support
  • Product Activation & Onboarding
  • Software Asset Management & Usage

    Customer industry

  • Design & Manufacturing
More success stories

Product Deployment and Activation

Lafarge Holcim, a leading manufacturing company, had purchased some seats of AutoCAD licenses and was facing a challenge deploying the renewed license for a particular user, as there was an error message when attempting to download the software. They then contacted Gladstone Technologies Limited for a resolution.

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