Installation for individuals

View your product license information


Most single-user subscriptions are tied to a customer's Autodesk ID and don't use serial numbers. However, if you do have a product licence with a serial number, you can find information about the licence type and associated serial numbers, either in Autodesk account or within a running product.

Find licence information in Autodesk account

You can monitor your current licence information for each product in Autodesk Account.

  1. Sign in to your account at manage.autodesk.com.
  2. Under All Products and Services, find your product.
  3. In the product tile, click View Details.
  4. If you see Licence Details on the product details page, select it to display your serial number and product keys.

If you don’t see Licence Details on your product details page, you don’t have a serial number.

Find licence information within 2017 and later products

  1. Start your software.
  2. From your account sign in icon, click Manage Licence.
  3. View your licence information.

  4. Product sign in menu

Find licence information within 2016 and earlier products

  1. Start your software.
  2. Click Help > About or About [Product Name].
  3. In the About window, click Product Information or Product Licence Information.

 

Image showing licence information for Autodesk Education Master Suite 2015

If you are not able to locate the serial number by following the above, follow the steps below to request a licence report.

  1. Go to our support page
  2. Click the Post-purchase support box.
  3. Select User and Licence Management
  4. Select Manage Licenses
  5. Select License reports and fill in the mandatory fields to submit your request

*Note: Primary admins and secondary admins can request a licence report. Otherwise, the email address domain of the requester should match the company name.


Need help? Ask the Autodesk Assistant!

The Assistant can help you find answers or contact an agent.


What level of support do you have?

Different subscription plans provide distinct categories of support. Find out the level of support for your plan.

View levels of support