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MicroGenesis is a 27 year young Software Company

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Success Story

Autodesk Media and Entertainment Support

Autodesk Media and Entertainment Support

Customer challenge

Arpitha Interiors Pvt Ltd, located at Sainikpuri, Hyderabad, Telangana, operates in the field of interior designing with a talented team of designers. The Company has used Autodesk 3ds Max software and found that they were unable to open and operate the solution; instead, experiencing crashing while launching.

Project goals

Arpitha Interiors Pvt Ltd engaged MicroGenesis to help with the following: 1) To seize opportunities for improving software performance and 2) Resolve any software crash experienced

Solution

Our MicroGenesis support team updated the graphics driver used by Arpitha Interiors Pvt Ltd to the latest version and installed software patches such as service packs and Hot Fixes. Additionally, the Team configured virtual memory in the user system, and cleared TEMP for better and more consistent performance.

Business outcome

Now, the Arpitha Interiors team are able to use their Autodesk 3ds Max licenses without any breaks or interruptions in the valuable services provided by the solution.

Conclusion

The overall engagement of our MicroGenesis Support team helped the Arpitha Interiors team to consistently complete their projects on-time.

Project summary

    Duration & delivery

  • 2
  • 2021-02-01

    Autodesk solutions

  • 3ds Max

    Services provided

  • Technical Support

    Customer industry

  • Media & Entertainment
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