Account management basics

Email verification

To protect your account and prevent fraud, you need to verify and confirm your identity by email when you sign in for the first time. If you don’t have access to the email address associated with the account, you can contact the owner of the account and ask them to complete the verification (by clicking the link in the email).

If you don’t receive the email verification:

(Allow a few minutes for the email to arrive.)

  • Check your spam folder. The sender email is
  • If it’s not in your spam folder, click Resend on the verification screen.
  • If you are still having issues, contact support.

If you receive the email, but the verification link doesn’t work:

  • Copy the URL located at the bottom of the email and paste it in your web browser.
  • If you are still having issues, contact support.

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