Most subscriptions purchased through Cleverbridge on behalf of Autodesk will be renewed automatically unless you turn off auto-renewal in your Autodesk account. This option simplifies the renewal process and ensures there is no interruption to your access.
You can change your auto-renewal settings, either individually or in bulk, at any time prior to your renewal date and up to 30 days (monthly) or 45 days (annual) after your expiry date.
To ensure that your auto-renewal is successful on the renewal date, your recurring payment method must be valid and auto-renewal must be turned on.
You will receive an email confirmation. Your bank statement will show CB*Autodesk as the vendor.
You can turn on auto-renewal for up to 100 subscriptions at once with the bulk auto-renewal feature.
You will receive an email confirmation. Your bank statement will show CB*Autodesk as the vendor.
Some subscriptions can be renewed up to 30 or 45 days after expiry depending on eligibility and applicable terms. However, to avoid losing access to your software, it is best to renew your subscription before the renewal/expiry date. Visit Autodesk account.
The period after expiry is referred to as the cancellation process and consists of three stages.
Stage: Expired
When your subscription moves from Active to Expired for non-renewal or non-payment, action (payment or renewal) is required to prevent the subscription from being suspended. The expired stage lasts 15 days.
Stage: Suspended
If you do not renew or make a payment in the Expired stage, your subscription will move to Suspended, which lasts for a subsequent 30 days for annual and multi-year subscriptions or 15 days for monthly subscriptions. Access to your product will be removed, but you can still renew or make payment to reactivate your subscription in the Suspended stage and regain access to your product.
Stage: Cancelled
If you do not take action during either the Expired or Suspended stages, your subscription will be moved to Cancelled and the subscription can no longer be renewed or reactivated. You will have to purchase a new subscription for access to the product. If your subscription was cancelled due to a non-payment of a line of credit, you may need to use another payment method for subscription purchases and renewals and you may be required to pre-pay for future orders.
You can find your renewal or expiry date in your Autodesk account.
If auto-renewal is off, the expiry date is based on the time zone where the subscription was purchased. If auto-renewal is on, the renewal date is the day after the expiry date.
Example: You purchase an annual subscription on 10 June 2024. If auto-renewal is turned off, your expiry date and time is 9 June 2025 at 23:59:59 IST. If auto-renewal is turned on, your renewal date is 10 June 2025 at 00:00:00 IST.
Trial software cannot be renewed or extended. To continue using the product, you need to purchase a subscription. See Convert a trial to a subscription for more information.
You can only renew a Fusion Personal Use licence if the current one has less than thirty days remaining until expiry. Visit How to renew a Personal licence or access the Startup programme for Fusion (US site).
Thirty days before the expiry of your one-year Education plan access, you will be sent an email reminder. Visit Renewing access to Education software
If you purchased directly from a Partner and did not transact with Autodesk, please contact them regarding your renewal options. Your partner information can be found in your Autodesk account. Click on the subscription in the list to find your partners details. Get help finding a new partner.
Most subscriptions purchased through an Autodesk sales representative will be set to auto-renewal and are eligible for the renewal options describe above. Navigate to Subscription & Contracts in your Autodesk account to see your renewal options.
You can add seats to your subscription at any time during your subscription. Seat additions are immediate and the price will be prorated according to your renewal date. For any other changes, contact your partner or Autodesk Sales.
The order confirmation email is your receipt or invoice for your purchase. We recommend that you save a copy for your records. If you ever need an invoice or receipt resent, contact Support.
The Assistant can help you find answers or contact an agent.
What level of support do you have?
Different subscription plans provide distinct categories of support. Find out the level of support for your plan.
