Benefits of Automating CER Reporting and Facilitating Software Patching

As Autodesk customers, we’ve all experienced the dreaded software crash and the magical customer error report (CER) reporting pop-up and asked ourselves, “should I send or just hit cancel?” This class will explore why CERs are important, and how reporting can be activated and automated through various methods to send information to Autodesk for evaluation. The session will also develop a software patching procedure and deployment plan using Microsoft System Center Configuration Manager (SCCM), Autodesk Desktop App, or CAD Manager utility. Whether you’re a small mom-and-pop shop or a large global firm, we can demonstrate the paybacks of CER reporting and provide the metrics on the success of implementing such a program. We’ll show areas where issues are identified and look at possible solutions to rectify future product crashes. In our organization, we were able to reduce the number of crashes by a significant percentage while providing a better user experience.