Autodesk University
Communication Tips for Building and Maintaining Client Relationships
Lecture    BM6155
Curt Moreno
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Description

Client relationships are the very foundations on which great businesses are built and maintained. While major corporations like Hewlett-Packard Company and Lockheed Martin have famous brands and hundreds of account managers who specialize in dealing with clients, the small business has to take a much more direct approach. Whether you are an owner of a sole proprietorship, a head of a growing firm, or a project manager working in a small company, communicating with your client is the most important skill you can develop. Join us in a discussion to bring out the common, everyday difficulties that your peers face. Learn how to build solid relationships and create open communication with your clients. Also, learn how to repair client relationships that may have gone awry. Whatever your title, role, or goal, this discussion will help you relate to your clients and open the communication necessary to transform clients into advocates.

Key Learnings

  • Learn how to form and maintain lasting relationships with prospective and current clients
  • Learn how to identify and improve areas of communication with clients
  • Understand how to approach and identify issues with dissatisfied clients
  • Learn how to change 'problem' clients into advocates of your firm

Speakers

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Curt Moreno is the owner and editor of Kung Fu Drafter, a blog that is CAD-centric and geek peripheral. He is an active freelance content creator for clients such as the Autodesk, Inc.; Hewlett-Packard; and other corporations, large and small. He is also a member of the board of directors for Autodesk User Group International (AUGI), and he’s an award-winning Autodesk University speaker. He has written and spoken on topics revolving around the CAD profession, management issues, presentation topics, and customer relations for the past 8 years, and he hopes to broaden his reach. Moreno currently lives in Houston where he is the IT Manager for a Texas-based engineering firm. He is a public speaker and trainer and enjoys spending time with his dogs. Visit his blog at www.kungfudrafter.com, follow him on Twitter at @WKFD, or search for him on Google+.
[up-kJfmW40GcpzNDkPkTR7b%2Fw%3D%3D-firstName] [up-kJfmW40GcpzNDkPkTR7b%2Fw%3D%3D-lastName]
[up-kJfmW40GcpzNDkPkTR7b%2Fw%3D%3D-badges]
[up-kJfmW40GcpzNDkPkTR7b%2Fw%3D%3D-firstName] [up-kJfmW40GcpzNDkPkTR7b%2Fw%3D%3D-lastName]
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[up-kJfmW40GcpzNDkPkTR7b%2Fw%3D%3D-company]
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