Autodesk University
AutoCAD Support Clinic
Panel    AS224809
Daniel Kuhmann
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, Shawn Niles
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Autodesk University
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Description

In this class, a panel of Autodesk experts will share productivity tips and tricks, and answer audience questions about real-time challenges. Attend this class for expert AutoCAD advice. The class will start with a brief presentation to introduce the support organization, the speakers, and the current customer support options. Before the class, attendees will be able to submit questions so the experts can research and provide dependable answers. There will also be dedicated time for attendees to ask questions that were not submitted beforehand. A computer will be set up in the class with AutoCAD 2019 software for any attendees who need to demonstrate their issues. Panel experts will include members of the Technical Support, Quality Assurance, and Licensing Teams. This class is primarily a question-and-answer format, with the majority of the questions coming from the audience in real time.

Key Learnings

  • Learn the most-productive ways to work with Autodesk Technical Support
  • Learn how to apply advanced troubleshooting techniques in your daily job
  • Receive answers to real-world problems that may be hindering production
  • Network with members of the Autodesk Support Team, and use this relationship for future support questions that arise

Speakers

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A Software Quality Assurance Manager for the AutoCAD Platform Team based in San Francisco, CA, and a Professional Civil Engineer. Dan’s main role is to make decisions about the features and wishes added to AutoCAD and to make assignments for who will take responsibility for testing them. Before joining Autodesk 9 years ago, Dan worked in Land Development and Surveying for large subdivisions and as a Design-Build Engineering Technician for a pavement design consulting company. He started using AutoCAD on R10 and has also used ACA, C3D, and LDD in his career.
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Shawn Niles is a technical support manager for the Autodesk product support team at Autodesk, Inc., based in Manchester, New Hampshire. In this role, Shawn oversees a team of technical support specialists and helps to keep support quality at a high level.
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Employed at Autodesk, Inc., as a Technical Support Specialist and AutoCAD KDE (Knowledge Domain Expert), Volker Cocco has been working with AutoCAD software since 1991. He has worked for various Autodesk Resellers since 1997 and has had extensive experience troubleshooting and supporting Autodesk products. With a background in CAD drafting and management, Volker has instructed basic to advanced AutoCAD technical classes including sessions at Autodesk User Group International (AUGI) CAD Camp and Autodesk University.
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