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Effective Date: December 12, 2019

Implementation Services

Implementation Services Scope Description

You have entered into an Agreement which incorporates this scope by reference. This scope is subject to change by Autodesk, and such changes shall be effective upon this site being updated.

Implementation Services Covered Technology

The Implementation Services are available for the following Autodesk technology (“Autodesk Technology”) here

Implementation Services Descriptions

The following assistance (“Implementation Services”) is available to You.

List of Implementation Services

Technology Configuration

This means adjusting standard settings and options in the Autodesk Technology.

Service Category

Service Description

Detailed Implementation Planning

This means planning the delivery of Implementation Services.

Overview

Autodesk will work with You on your detailed Autodesk Technology implementation plans. Detailed Implementation Plans, for the purposes of Detailed Implementation Planning, is the scheduling, budgeting and detailing of Implementation Services activities (“Detailed Implementation Plans”). With your Detailed Implementation Planning information as defined below, Autodesk will assist Your teams in a) analyzing Your Detailed Implementation Plans, b) recommending changes to Your Detailed Implementation Plans, c) creating Detailed Implementation Plans and/or d) creating supporting Outputs for the Detailed Implementation Planning service.

Detailed Implementation Planning Information

Detailed Implementation Planning Information provided by You is the following:

1. Name of Autodesk Technology used by Your teams 

Number one is required. This information will be documented on the Implementation Services Request Form. 

Technology Deployment

This means installing and upgrading Autodesk Technology.

Overview

Autodesk will work with You on your Autodesk Technology deployment. Deployment, for the purposes of Technology Deployment, is the installation of Autodesk Technology or published Autodesk Technology upgrades within Your enterprise (“Deployment”). With Your Technology Deployment Information as defined below, Autodesk will assist Your teams in a) analyzing Your Deployment, b) recommending modifications to Your Deployment, c) configuring Your Deployment, and/or d) creating supporting Outputs for the Technology Deployment service. 

Technology Deployment Information

Technology Deployment Information provided by You is the following:

1. Name of Autodesk Technology for Deployment

2. Name and contact information for Your system support person

3. Additional information for reference only

    3.1 Diagram of Your IT Architecture, including Your hardware, software, and interfaces.

    3.2 Descriptions of Your: planned hardware environment, disk configuration, network specifications, software operating systems, associated applications, security specifications, end user device specifications, system administration credentials, and/or backup and recovery details.

Number one and two are required. This information will be documented on the Implementation Services Request Form.

Technology Configuration

This means adjusting standard settings and options in the Autodesk Technology.

Overview

Autodesk will work with You on your Autodesk Technology configurations. Configuration, for purposes of Technology Configuration, is the adjustment of settings and options available in the standard Autodesk Technology user interfaces (“Configuration”). With Your Technology Configuration Information as defined below, Autodesk will assist Your teams in a) analyzing Your Configuration, b) recommending changes to Your Configuration, c) carrying out Configuration on Your Autodesk Technology, and/or d) creating supporting Outputs for the Technology Configuration service.

Technology Configuration Information

Technology Configuration Information provided by You is the following:

1. Name of Autodesk Technology for Configuration

2. Additional information for reference only

    2.1. Descriptions of Your: installation checklists and system guides, licensing, users and groups, software attributes, system workflow and file system setup, configuration file directory for specialized files, reports and outputs, software change control standards, and/or event logs.

Number one is required. This information will be documented on the Implementation Services Request Form.

Content Configuration

This means configuring data files with pre-defined standard inputs.

Overview

Autodesk will work with You on your Autodesk Technology content configuration. Content, for purposes of Content Configuration, is data files that are pre-defined standard inputs designated for use by Autodesk Technology during the operation of the technology (“Content”). With Your Content Configuration Information as defined below, Autodesk will assist Your teams in a) analyzing Your Content, b) recommending modifications to Your Content, c) configuring Your Content, d) configuring sample Content provided by Autodesk, and/or e) creating supporting Outputs for the Content Configuration service.

Content Configuration Information

Content Configuration Information provided by You is the following:

1. Name of planned Autodesk Technology for the Content

2. Name of planned format(s) from Content Formats list provided below

3. Additional information for reference only

    3.1. Name of current technology

    3.2. Samples of Your Content

    3.3. Your Content standards

    3.4. Names of associated industry standards

Number one and two are required. This information will be documented on the Implementation Services Request Form.

Content Formats

*.bmp *.docx *.dwg *.dxf *.iam *.ipt *.iwd *.jpeg *.jpg *.nwc *.nwd *.nwf *.pdf *.png *.pptx *.rfa *.rft *.rte *.rvt *.tif *.txt *.vsd *.xlsx

Process Definition

This means defining and documenting processes and workflows.

Overview

Autodesk will work with You on Your Autodesk Technology process definition. A process, subprocess or workflow, for the purposes of Process Definition, is made up of interrelated tasks and activities that use Autodesk Technology to convert Content and other inputs into outputs (“Process”). With Your Process Definition Information as defined below, Autodesk will assist Your teams in a) analyzing Your Processes, b) recommending modifications to Your Processes, c) creating new or modified Process documentation, d) testing the tasks and activities described in Your Process documentation, and/or e) creating supporting Outputs for the Process Definition service. Process Definition does not include any software development or code writing.

Process Definition Information

Process Definition Information provided by You is the following:

1. Name of Autodesk Technology for Process Definition

2. List and descriptions of Your Processes

3. Additional Information for Reference Only

    3.1. Other relevant information related to Your Processes

Number one and two are required. This information will be documented on the Implementation Services Request Form.

Technology Training

This means creating and delivering training on Autodesk Technology.

Overview

Autodesk will work with You on your Autodesk Technology training. Training, for the purposes of Technology Training, is the instruction of Your employees on how to use Autodesk Technology as part of a process (“Training”). With Your Technology Training Information as defined below, Autodesk will assist Your teams in a) reviewing Your materials for Training, b) recommending modifications to Your materials for Training, c) creating materials for Training, d) carrying out Training, and/or e) creating supporting Outputs for the Technology Training service.

Technology Training Information

Technology Training Information provided by You is the following:

1. Name of Autodesk Technology for Training

2. List and descriptions of planned Training, including the names of relevant processes

3. Additional information for reference only

    3.1. Descriptions or examples of Your: Training standards and templates, end user training, administration and advanced user training, and/or training mediums (web, classroom).

    3.2. Other relevant information to support in-person trainings such as, but not limited to, Your training room logistics and/or training attendees.

Number one and two are required. This information will be documented on the Implementation Services Request Form.

Implementation Support

This means analyzing and troubleshooting implementation issues.

Overview

Autodesk will assist You in Your implementation of Autodesk Technology. Support, for the purposes of Implementation Support, is providing assistance and possible fixes related to the implementation of Autodesk Technology (“Implementation Support”). With Your Implementation Support Information as defined below, Autodesk will assist Your teams in a) identifying possible process issues affecting Your ability to use Autodesk Technology to produce the results desired by You, b) identifying possible remedies for the issues, which may include assistance provided to You through activities performed under one of the other Implementation Services, and/or c) creating supporting Outputs for the Implementation Support service.

Implementation Support information

Implementation Support Information provided by You is the following:

1. Name of Autodesk Technology used by Your teams

Number one is required. This information will be documented on the Implementation Services Request Form.

Software Development

This means performing time-bound software development activities in a development environment.

Overview

Autodesk will work with You to create software code based on Autodesk Technology through an iterative and incremental software development process. Development, for the purposes of Software Development, is the programming of software code related to the use of Autodesk Technology, built on standard Autodesk Technology Application Programming Interfaces (APIs) but not based on a requirements specifications document agreed on by the parties (“Development”). Development will be carried out in a development environment (not in staging or production environments) (“Development Environment”).

With Your Software Development Information as defined below, Autodesk will assist Your teams with a) discussing Your general Development needs, b) defining the specific iterative and incremental Development process with You, c) analyzing Your existing software code built on standard Autodesk Technology APIs, d) recommending modifications to custom tools developed by Autodesk and previously delivered to You, e) recommending software code additions and enhancements, f) carrying out Development in a Development Environment during a pre-defined duration of time, g) testing the quality of the Development code in a Development Environment, h) providing recommendations on how to move Development code outside of the Development Environment, and/or i) creating supporting Outputs for the Software Development service.

Autodesk will work with You on Development for the duration of the requested Implementation Days. Once the Implementation Days are consumed, work will conclude. You may request additional Implementation Days, if available, to continue work.

If and when Autodesk produces a software code, source code, code snippet, or script Output, Autodesk will deliver the Output to You. Autodesk’s delivery of the Output and Your use of the Output will be subject to the terms in the Assumptions and Your Responsibilities section below and the terms of the Agreement.

Software Development Information

Software Development Information provided by You is the following:

1. Name of Autodesk Technology related to the Development

2. Description of Your Development Environment

3. Additional information for reference only

    3.1 Other APIs used in addition to Autodesk Technology APIs

    3.2 Scenarios that indicate an issue and/or where modifications are requested

    3.3 Other relevant information such as system constraints

Number one and two are required. This information will be documented on the Implementation Services Request Form.

Application Definition

This means defining the requirements for a custom developed application intended for Your production environment.

Overview

Autodesk will work with You on scoping and documenting requirements specifications for a custom developed application built on standard Autodesk Technology Application Programming Interfaces (APIs) and intended for use in Your production environment. Requirements specification, for the purposes of Application Definition, is the description of functional and non-functional requirements for Your specific application (“Requirements Specification”).  With Your Application Definition Information as defined below, Autodesk will assist You in a) discussing Your needs for a custom developed application, b) gathering requirements for Your custom developed application c) creating Your Requirements Specification document, and/or d) creating supporting Outputs for the Application Definition service.

Execution on the custom development project must be contracted for separately if delivered by Autodesk. In this event, if a Requirements Specification document is provided as an Output, such document must be formally accepted as part of the separate contractual process. 

Application Definition Information

Application Definition Information provided by You is the following:

1. Name of Autodesk Technology for Application Definition

2. Additional information for reference only

    2.1. Other relevant information such as system constraints and/or customer use cases

Number one is required. This information will be documented in the Implementation Services Request Form.

Implementation Services Outputs

Autodesk may create and provide recommendations in the form of documentation, files, Content, sample templates, software code, source code, code snippets, or scripts (“Outputs”) to You. Autodesk will provide Outputs based on information provided by You that is documented on the Implementation Services Request Form. Outputs will be described and documented on the Implementation Services Activities Report.

Any scripts created by Autodesk during the provision of the Implementation Services are created solely for the purpose of assisting with configuration of Your Autodesk Technology.

The terms of this section supplement the terms set forth under the Agreement regarding Intellectual Property and they provide additional limitations regarding the license rights granted.

Implementation Services Project Managers

You and Autodesk will each assign a Project Manager who will be the single point of contact for You and Autodesk to discuss and plan the Implementation Services (“Project Manager”). Your Project Manager will be listed in the Agreement, and You expressly agree that he or she will also be an Authorized Requestor empowered to request Implementation Services.

The Autodesk Project Manager will coordinate and agree with You which Implementation Services will be performed, detailed activities for each type of Implementation Service, when they will be performed and at which Implementation Locations, and any preparation needed. The Autodesk Project Manager will discuss and review Your requests and related questions about Implementation Services. Autodesk Project Manager will complete the Implementation Services Request Form and assist You with reviewing and executing it. The Autodesk Project Manager will also prepare a quarterly Implementation Services Activities Report for Your Authorized Requestor.

The Project Managers shall review any request You make to purchase additional Implementation Days or renew the Implementation Services, and such purchases shall be effective upon You and Autodesk signing an amendment to the Agreement and You issuing a purchase order.

Implementation Services Request Form and Implementation Services Activities Report

Before the Implementation Services can be provided by Autodesk, the categories of Implementation Services to be provided shall be agreed upon by the Project Managers, specified in an Implementation Services Request Form, and approved by Your Authorized Requestor listed in the Agreement. Autodesk will review Your request and work with You to schedule the requested Implementation Services.

Autodesk Project Manager will provide a quarterly Implementation Services Activities Report with the completed Implementation Services activities and days consumed to be reviewed and approved by Your Authorized Requestor. Your Project Manager may request and receive the Implementation Services Activities Report once a month.

Implementation Services Availability

The Implementation Services starts on the Service Start Date and ends on the Service End Date specified in the Agreement. The Implementation Services will be provided for an amount of time up to the number of Implementation Days stated in the Agreement. Implementation Services will be received in Implementation Locations, onsite or remote. Any changes to the Implementation Locations are made at the sole discretion of Autodesk.

Autodesk will work with You to perform the Implementation Services on a mutually agreed schedule between the Project Managers. You will endeavor to provide at least two weeks’ notice of Your desire to schedule Implementation Services. Autodesk reserves the right to reschedule Implementation Services requested by You based on availability of Autodesk’s resources. 

Implementation Services are provided during the standard working week in the time zone of the Implementation Locations where the Implementation Services are scheduled to occur. The Implementation Services available to You will vary depending on the availability of Autodesk personnel who can deliver the type of service requested and on the Implementation Locations requested. You accept that at Autodesk’s discretion some Implementation Services may not be available, for instance due to the Implementation Locations or availability of resources. Autodesk may use a variety of personnel in performing the services and you will not have a dedicated resource.

Implementation Services are not available in all languages or in all Implementation Locations.

Implementation Services Expiration and Renewal

The Implementation Services cannot be cancelled once purchased. The Implementation Days cannot be rescheduled less than 15 calendar days before they are due to commence (“Cancellation Deadline”). In the event that You want to reschedule or cancel the scheduled Implementation Days after the Cancellation Deadline has passed, Autodesk will endeavor to accommodate, but if unable, the scheduled Implementation Days will be deemed consumed.

If You do not use all Your Implementation Days before the Service End Date, they shall expire automatically on the Service End Date, and You are not entitled to any conversion, extension or refund. Implementation Days scheduled to be used after the Service End Date shall also expire automatically on the Service End Date and the scheduled Implementation Services shall not be delivered.

Assumptions and Your Responsibilities

The following Assumptions and Your Responsibilities apply to all Implementation Services:

1. Autodesk renders the Implementation Services and Outputs on an “as-is” basis and Autodesk is not responsible for the Outputs it creates. The Implementation Services and Outputs are not Deliverables and do not require Your acceptance.

2.  Any Autodesk Technology templates or other digital content provided by Autodesk are created solely for explanatory and reference purposes only.

3. Autodesk shall act based on the information that You provide. Autodesk does not commit to either specific outcomes or results when creating Outputs.

4. Autodesk Project Managers’ time is in included in the price of Implementation Services and does not consume Implementation Days.

5. The Implementation Services are not a substitute for Your professional judgment or Your own independent design, analysis, simulation, estimation, testing or other activities, including those with respect to product stress, safety and utility. It is Your responsibility to determine whether the use of the advice or Outputs provided by Implementation Services are appropriate for the purposes You pursue. Autodesk will not be responsible or liable in any manner whatsoever for the results obtained through use of the Implementation Services, including any Outputs. You further acknowledge that the Implementation Services or Outputs may not achieve the results You desire within Your design, analysis, simulation, estimation, testing and other constraints.

6. Autodesk shall only assist Your teams by carrying out a service described in the Implementation Services Descriptions. As a part of this work, Autodesk may also provide Implementation Services to Your production project teams; however, a) Autodesk shall not work directly on production projects that You produce or intend to produce with Autodesk Technology and b) Autodesk shall not provide assistance (e.g. testing, additional code development) beyond advice when You wish to put Software Development Outputs into production. 

7. Autodesk may choose to provide Implementation Services remotely from the location where they are received.

8. The Implementation Days may only be consumed for the delivery of Implementation Services and for the Autodesk Technology listed in the Implementation Services Covered Technology and Implementation Services Descriptions sections.

9. If You want any services or activities not specifically defined as Implementation Services or Autodesk determines Your development needs would best be served through the creation of a functional requirements specification document, You must contract for such services under a separate agreement.

10. The Implementation Services cannot be used for the provision of any other services or support programs, including Enterprise Priority Support or Enterprise Success Programs, as separately defined in the Agreement, or technical support.

11. Autodesk reserves the right to subcontract portions of the delivery of the Implementation Services.

12. You will be responsible for obtaining any third-party consents (including, but not limited to, suppliers) necessary for Autodesk to deliver the Implementation Services herein.

13. The following activities are out of scope for Implementation Services:

i. Creation of content not included in the pre-defined list of Content inputs defined in the Content Configuration Implementation Service above.

ii. Any development that is intended to directly modify Autodesk Technology.

14. For purposes of the Content Configuration activity and the Software Development activity, any Autodesk Technology Content configured by Autodesk or any software code, source code, code snippet, or script Output developed and provided to You is an Output and therefore created solely for exploratory, explanatory, reference purposes only and not intended for production.

  • Before using the Content for the purposes You pursue, You must review and modify all of the Content to ensure it meets Your requirements for Content.
  • You agree that any such Output provided by Autodesk is provided “as-is” without any warranty or guarantee of performance or functionality.
  • Should You use any such Output in production, You are solely responsible for using the Output in Your business, Your production environment and for the outcomes and results due to such use.
  • No acceptance by the Customer, formal or otherwise, of the work performed or any resulting Outputs is required.

15. The provision of source code is dependent on the full execution of a source code license agreement between the parties. Source code license agreements may be provided and executed as part of the Implementation Services Activities Report.

Implementation Services Definitions

Any defined terms which are not defined below have the meaning given to them in the Agreement.

“Implementation Location”: the workplace locations where Autodesk is approved to deliver Implementation Services. The Autodesk Project Manager and You will approve which workplace locations are Implementation Locations.

“Agreement”: the contractual terms and conditions which You have entered into with Autodesk under which these Implementation Services are being paid for and performed.

“You”: the legal entity who has entered into the Agreement with Autodesk.

“Authorized Requestor”: an individual authorized by You to approve Implementation Services Request Form and Implementation Services Activities Report. 

Updated March 18, 2020