Customer stories


  • Putting the squeeze in sponge cities: Amsterdam’s Waternet and the innovative RESILIO blue-green roof project

    The RESILIO project has helped Amsterdam repurpose rooftops as smart blue-green roofs to reuse rainwater and prevent localized flooding. This project, along with other sustainable water initiatives like the Amsterdam Rainproof program, continues to position the Netherlands at the forefront of water management. We examine the details of the project, how our software is used,…


  • The City of Fayetteville’s flood resiliency in the face of climate change: mapping 15 watersheds

    You’ll find dozens of US cities and counties named after Revolutionary War hero Gilbert du Motier, the Marquis de Lafayette, but the city in North Carolina was the first – and probably the only one he ever actually visited. Originally called Cross Creek by the Highland Scottish immigrants who helped populate it, Fayetteville was founded next…


  • Davidson Water: masters of both high-tech surge analysis and down-home community engagement

    As a nonprofit membership-based organization, Davidson Water is entirely supported by the rates and fees paid by its member customers – no county taxes involved. Created over 50 years ago by enterprising businessmen who realized that this part of the popular Piedmont corridor of commerce and trade would not be able to host more business without…


  • Bristol Water’s reverse trace method for finding the source of water quality problems

    Bristol Water has provided clean, fresh drinking water to its customers since 1846. Today, Bristol Water serves over 1 million people in the city of Bristol and surrounding areas in the west of England. As part of its business plan, Bristol Water undertook its largest-ever program of customer engagement by inviting customers to participate in…


  • Combining BIM and hydraulic modeling expertise to (re)build a better dam in small-town Brazil

    When the Diego Cuê Dam ruptured in the town of Caarapó deep in the southern tip of Brazil, it wasn’t only flooding that the authorities had to manage. The dammed lake, located in the Ayrton Senna Park, is an important recreation space for residents and is perhaps Caarapó’s only tourist attraction. The flooding of the…


  • What if Hurricane Harvey had hit San Antonio?

    Over eight days in August 2017, category 4 Hurricane Harvey dropped more than 50 inches of rainfall over Houston, Texas, making it the most significant rainfall event in US history since the USGS began keeping records in the 1880s. It resulted in 103 deaths. Just 200 miles away, water professionals and politicians in San Antonio…


  • San Francisco Public Utilities Commission uses InfoWorks ICM to model a combined system

    The San Francisco Public Utility Commission (SFPUC) owns and operates close to 1,000 miles of sewer mains, 3 treatment facilities, 200 million gallons of storage, 26 pump stations and 36 combined sewer discharge outfalls. Interestingly, it is the only coastal city in California with a combined sewer system that collects and treats both wastewater and…


  • Central San reduces need for capacity planning by 30% with InfoWorks ICM

    The Central Contra Costa Sanitary District – called “Central San” by the locals – is one of the larger water systems in the San Francisco Bay region. Located about 30 miles east of San Francisco, the district is responsible for the collection and treatment of wastewater for half a million residents and 3,000+ businesses, cleaning…


  • Hunter Water: using InfoWorks WS Pro to help undertake an important yearly risk analysis

    Hunter Water Corporation (HWC) is the second largest water and sewerage utility corporation in New South Wales. This state-owned corporation has been operating since 1892 and serves a population of almost 600,000 people spread across 6,671 square kilometres in the areas of Cessnock, Lake Macquarie, Maitland, Newcastle, Port Stephens, Dungog, and small parts of Singleton.…


  • Rapid response by Bristol Water prevents waterborne illness from spreading

    Bristol Water has proudly provided clean, fresh drinking water to its customers since 1846. They currently supply over 1 million people daily across an area of around 2,400 square kilometres in Bristol and surrounding parts of Gloucestershire, Somerset, and Wiltshire. Their focus isn’t on wastewater, but of course they must still deal with the challenges…