Eric Suesz
At Autodesk, we believe in the power of collaboration and the invaluable insights that our customers bring to the table. We’ve created the Autodesk Water Infrastructure feedback portal to collect and structure customer input, including product feedback, bug reports, and support tickets, ensuring that every voice is captured and organized for review.
Introducing the Autodesk Water Infrastructure feedback portal
Last week, we told you about the Autodesk Research Community, which is a good way to provide feedback across all Autodesk products and services. This week, we’re excited to announce a new initiative that empowers you to actively participate in shaping the future of our water products by providing a dedicated space to collect, analyze, and prioritize customer input.
Our new Autodesk Water feedback portal is an interactive platform designed specifically for you to share your innovative ideas, provide suggestions, and engage in meaningful discussions with fellow water professionals about the future direction of our products. The portal is designed to enhance customer experience and make customers feel heard by ensuring your feedback is visible and actionable.
Every idea has a status like “Gathering Support”, and you can help gather that support. Our product team, sales, and support teams talk directly with users through the portal to review and respond to feedback, fostering open communication and a feedback-centric company culture.
Maybe you’ve been sitting on an idea for a long time or wanted to see a specific change but weren’t sure how to make your voice heard. With this new portal, you can voice your thoughts and contribute to the ongoing development of our Autodesk Water Infrastructure solutions. Your feedback is essential in driving innovation and delivering the best possible solutions.
Sign in with your Autodesk account and start submitting new ideas or weigh in on existing ones. The portal allows us to prioritize and analyze raw feedback, using feedback management tools to improve products and services.
Whether you have a groundbreaking idea, a suggestion for improvement, or simply want to support and comment on ideas from other customers, this platform is your space to make an impact.
Sign up and start voting
The portal has essential features designed to make customer feedback collection and management successful for both users and our team. Here’s how the portal works:
- Feedback collection: Easily submit feedback, feature requests, or bug reports, ensuring that the voices of our customers are always heard.
- Centralized boards: Share your ideas and requests for all of our water software in a dedicated space where you can comment, vote, and discuss with other users. These boards help surface the most impactful suggestions and foster a sense of community around product improvement.
- Automatic notifications: Stay in the loop with customizable notifications that update you on the status and progress of your ideas. You’ll always know when your ideas are being reviewed, prioritized, or implemented.
- Actionable customer insights: Built-in analytics and reporting tools help us identify pain points, friction points, and opportunities for improvement, ensuring that customer data drives meaningful product decisions.
- Integration with project management tools: The portal connects with our project management tools, making it easier for our product managers to incorporate your feedback directly into our development workflow.
Start sharing your ideas
To access the portal and start sharing your ideas, visit the Autodesk Water feedback portal. We encourage you to register and log in to unlock the full potential of this opportunity. As an active participant, you will receive timely notifications regarding updates or changes to the status of the ideas you’ve contributed to. If you do not wish to receive these notifications, you can easily opt out.