FSMlGZN16oUxPA4H4xMDoxOjBrO-I4W8
AutoCAD Support Clinic
Instructional demo    GEN20492
Daniel Kuhmann
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, Shawn Niles
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Description

In this class, a panel of experts from Autodesk, Inc., product support will share tips and tricks to help you become more productive, and they’ll answer questions from the audience about real-time problems. If you are currently battling a problem at your office, this class will provide expert advice. We’ll start with a brief presentation to introduce the support organization, the speakers, and the current support options for customers. We will give attendees access to a website to log questions before the class so the experts can research and provide credible answers. There will also be dedicated time for attendees to ask questions that were not submitted beforehand. A computer will be set up in the class with AutoCAD 2016 software for any attendees who need to demonstrate their problems. Panel experts include members of the Technical Support, Quality Assurance, and Licensing Teams. This session features AutoCAD and AutoCAD for Mac. AIA Approved

Key Learnings

  • Network with members of the Autodesk Support Team, and capitalize on this relationship for future support questions that arise
  • Receive answers to real-world problems that may be hindering production
  • Learn how to contact Autodesk support for further assistance, and understand all options for doing so
  • Learn how to apply advanced troubleshooting techniques in your day-to-day job to improve production

Speakers

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A Software Quality Assurance Manager for the AutoCAD Platform Team based in San Francisco, CA, and a Professional Civil Engineer. Dan’s main role is to make decisions about the features and wishes added to AutoCAD and to make assignments for who will take responsibility for testing them. Before joining Autodesk 9 years ago, Dan worked in Land Development and Surveying for large subdivisions and as a Design-Build Engineering Technician for a pavement design consulting company. He started using AutoCAD on R10 and has also used ACA, C3D, and LDD in his career.
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Shawn Niles is a technical support manager for the Autodesk product support team at Autodesk, Inc., based in Manchester, New Hampshire. In this role, Shawn oversees a team of technical support specialists and helps to keep support quality at a high level.
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Employed at Autodesk, Inc., as a Technical Support Specialist and AutoCAD KDE (Knowledge Domain Expert), Volker Cocco has been working with AutoCAD software since 1991. He has worked for various Autodesk Resellers since 1997 and has had extensive experience troubleshooting and supporting Autodesk products. With a background in CAD drafting and management, Volker has instructed basic to advanced AutoCAD technical classes including sessions at Autodesk User Group International (AUGI) CAD Camp and Autodesk University.
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