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Autodesk Revit Project Slowness Troubleshooting Assistance for ALICO

Autodesk Revit Project Slowness Troubleshooting Assistance for ALICO

Customer challenge

Aluminum & Light Industries Co. (ALICO) LLC is a highly respected producer of top-notch building facade works, with projects that span the globe. They are currently engaged in multiple high-profile initiatives, each with tight timelines. Unfortunately, they have recently encountered serious performance issues with their Autodesk Revit software project files. These files, which are shared among project stakeholders via Autodesk BIM360 and stored in ALICO's network location, are taking an exceptionally long time to open, causing lost production time and endangering deadlines. Despite following Autodesk's specified system requirements for the software, the problem has persisted. To solve this issue, ALICO has reached out to ImageGrafix Software FZCO for assistance. Their job is to identify the root cause of the issue and provide a long-term solution to keep ALICO's projects on track.

Project goals

The project goal is to fix the problems ALICO is having when trying to open their Autodesk Revit project files that are downloaded from Autodesk BIM360 and stored in their network location. ImageGrafix Software FZCO wants to ensure that their project deadlines are not affected, and they don't waste time waiting for the files to open. The main objective is to find a permanent solution to the issue and make sure that ALICO can access their Autodesk Revit project files smoothly and quickly. ImageGrafix Software FZCO analyzed the system in a remote session and found that opening the file locally was faster than opening it from the network location. ImageGrafix Software FZCO concluded that the issue is with the Autodesk Revit project file downloaded from Autodesk BIM360 and linked files stored in the network location, which causes the system to search for paths that don't exist and slows down the opening of the file.

Solution

After identifying the root cause of the performance issues faced by ALICO, ImageGrafix Software FZCO provided the following solutions to ensure smooth and efficient access to their Autodesk Revit project files:

  • Assisted ALICO in verifying the correct network location of linked files downloaded from Autodesk BIM360 under the "Manage Links" option in the Autodesk Revit software.
  • Requested the design team to ensure that all Autodesk Revit project files, and linked files were saved in the designated network location.
  • Reached out to the Autodesk support team for further guidance and support to prevent such issues from occurring in the future.

By implementing these solutions, ImageGrafix Software FZCO were able to resolve the performance issues faced by ALICO, ensuring that their tight project deadlines were not jeopardized, and their production time was not lost.

Business outcome

As a result of the proposed solution, ALICO can now open their Autodesk Revit project files more quickly and efficiently, which helps them meet their tight project deadlines without losing production time. This has improved their overall productivity and reduced the risk of missing project milestones. Additionally, by verifying that all linked files are saved in the correct network location, ALICO can prevent similar issues from occurring in the future.

Conclusion

In conclusion, ImageGrafix Software FZCO provided prompt and effective troubleshooting assistance to Aluminum & Light Industries Co. (ALICO) LLC regarding their slow project file issue. The team of ImageGrafix Software FZCO's thorough investigation and collaboration with Autodesk support team enabled them to identify the root cause of the problem and provide a permanent solution, resulting in improved production processes for ALICO. ImageGrafix Software FZCO is pleased that ALICO expressed appreciation for their professional and timely assistance and has taken necessary steps to prevent similar issues from arising in the future. ImageGrafix Software FZCO's commitment to providing high-quality technical support to all their customers remains steadfast.

Project summary

    Duration & delivery

  • 4
  • 2023-04-11

    Autodesk solutions

  • Architecture, Engineering & Construction Collection
  • BIM 360
  • Docs
  • Navisworks
  • Revit

    Services provided

  • BIM
  • Installation
  • Configuration & Deployment
  • System & Software Maintenance
  • System Integration
  • Updates & Upgrades
  • Virtualization
  • Training

    Customer industry

  • Architecture
  • Other Engineering Industries
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