The Autodesk Expert Elite Program recognizes individual community members who have made extraordinary contributions with helping customers by sharing knowledge, providing community leadership, and exemplifying an engaging style of collaboration that drives a healthy and valuable Autodesk customer community. They share their enthusiasm for Autodesk with their community, as well as representing the voice of the customer back to Autodesk.
The goal of the Autodesk Expert Elite program is to empower them to better share their knowledge, assist their peers and support the Autodesk community.
The Autodesk Expert Elite term is a 12-month period.
New Expert Elites will be invited to join the program during one of the enrollment periods of either February or August.
Expert Elite membership can continue without the need for reenrollment every 12 months, subject to recurring contributions during the prior 12 months.
Expert Elites may be asked to help amplify Autodesk core messages.
Expert Elite members will be expected to maintain professional, supportive, and collaborative standards at all times when working with Autodesk, our customers and other Expert Elite members. Refer to Recognition Requirements for more details.
Expert Elites are discouraged from promoting or marketing products or services which, in Autodesk´s opinion, compete with Autodesk products or services. Expert Elites who engage in promotion or marketing of such products or services may be terminated from the Expert Elite Program at Autodesk’s sole discretion.
Autodesk employees, contractors, consultants, and interns are not eligible to participate in the Expert Elite program.
As a member we expect recurring participation in the Expert Elite Lounge, here members are expected to update their profile, receive updates from Autodesk and also share insights and help grow the Expert Elite program.
Expert Elite status is granted and can be withdrawn at the sole discretion of Autodesk at any time.
Key characteristics of an Autodesk Expert Elite member include:
Advocacy – A brand advocate for Autodesk, and act as a fair and balanced representative.
Expertise – Have a strong understanding of Autodesk and it’s related products
Kindness – Exemplify a supportive style helping others succeed in the use of Autodesk products
Responsiveness – Regular participation each month helping customers learn and use Autodesk products on Autodesk’s Communities, Autodesk Knowledge Network or through social channels and online sites (e.g., Twitter, Facebook & blogs)
Leadership – Represent the spirit of the community and bring the voice of the customer back to Autodesk. Seek opportunities to innovate leaving a path for others to follow.
Entitlements and responsibilities
The program seeks to boost the influence of Autodesk Expert Elite members, both within the community and with their peers. As a recognized Expert Elite member you will receive a number of benefits during the program year. Not all Benefits are available to all members in all countries.
Expert Elite member benefits
Expert Elite Recognition Certificate
Program welcome gift
Video interview opportunities
Social recognition (Twitter and AutodeskHelp blog)
Discussion forum privileges e.g. mark or unmark accepted solutions
Private Expert Elite community
Escalate community forum posts to Autodesk Technical Support (for most products)
Access to Autodesk speaker series
Expert Elite member monthly meetings
Interactions with Autodesk Product Designers or Managers
Access to Autodesk software products*
Your participation in the Expert Elite program means you agree to the terms on this Overview page.
Autodesk reserves the right to make Autodesk Expert Elite member selection decisions and to revoke Autodesk Expert Elite member status at any time and at its sole discretion. Acceptance of the Autodesk Expert Elite member designation constitutes permission for Autodesk and its partners and agents to use the names and/or likenesses of Autodesk Expert Elite members for advertising and promotional purposes without additional compensation, unless prohibited by law. Autodesk Expert Elite members may be required to execute additional agreements pertaining to use their names and/or likenesses, as a condition of maintaining Autodesk Expert Elite member status.
By participating in the Autodesk Expert Elite program, each Autodesk Expert Elite member agrees to (i) accept and comply with all Autodesk terms and conditions applicable to participation in any community. (ii) release, indemnify, defend and hold Autodesk and its parents, affiliates, subsidiaries, directors, officers, employees, sponsors and agents, including advertising and promotion agencies, and assigns, and any other organizations related to the Expert Elite program, harmless from any and all claims, injuries, damages, expenses or losses to person or property and/or liabilities of any nature that in any way arise from participation in the Autodesk Expert Elite program including without limitation (a) any condition caused by events beyond Autodesk’s control that may cause the Autodesk Expert Elite program to be disrupted or corrupted; and (b) any injuries, losses, or damages (compensatory, direct, incidental, consequential or otherwise) of any kind arising in connection with or as a result of the Autodesk Expert Elite designation or from participation in the Autodesk Expert Elite program.
Any action, suit or case arising out of or in connection with the Autodesk Expert Elite program must be brought in the federal courts located in the Northern District of California or the state courts located in Marin County, California.
*So long as you are an Expert Elite program member, in addition to the rights and restrictions set forth in the License and Services Agreement accompanying the software made available to you under the Expert Elite program, you have the right to use such software non-commercially to become familiar with its features and functions and to increase your proficiency for purposes of enhancing your participation in Autodesk’s online customer support communities. Should your status as an Expert Elite member end, you will no longer be entitled to any of the benefits of the Expert Elite membership. Further you must uninstall and discontinue use of any software you have received as a result of membership of the program, and any subscriptions granted to you as part of your membership shall automatically be terminated.