Description
Have you ever noticed how some people can break anything? Unfortunately, there's a lot fewer who seem to be able to fix anything. It's not luck. The fixers just think differently about problems. But there’s often a method to their madness. What seems like voodoo magic is really a variety of techniques and skills and thinking processes that can be learned. You might not ever be as good as that office "expert,” but you can get better. You can learn how.
Key Learnings
- Discover common problem categories and learn how to determine which one yours falls into
- Learn about the proper mindsets needed to efficiently troubleshoot technology (or anything)
- Learn when to ask for help, when to go it alone, and when to give up
- Learn how to weed out user issues versus technology issues
Downloads
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