Autodesk University
Industry Talk    IT10844
Happy Users and IT—It's Not a Myth: Secrets of an IT Pro
Autodesk University
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I don't know how many Autodesk University classes I've attended over the last 7 years, but each year I usually find myself in at least a couple where IT becomes the root of the discussions. Users and management express frustration when talking about software/hardware, upgrades, and incident management with the IT department. IT also has challenges with incomplete information or requirements definitions from its users. But nearly always the discussion is about communication. In fact, most implementation failures or disappointments boil down to a lack of simple communication (listening skills), understanding perspective, and goals. This talk is your chance to get access to an IT professional with many successes and service strategies who will help you begin to make a change for yourself and your company. If any of this resonates with you, bring your IT person or just your needs and questions so that we can all share and discuss different ways to get from A to Z and enjoy the journey together.

Key Learnings

  • Learn how to establish a collaborative environment with IT
  • Learn how to better communicate concepts to IT without having to speak the language
  • Learn how to involve IT in your workflow requirements so they better understand your need
  • Learn how to create an environment of accountability and transparency for IT and users alike


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