Autodesk University
Happy Users and IT—It's Not a Myth: Secrets of an IT Pro
Industry Talk    IT10844
Tim Bourdois
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, Irvin Hayes
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Description

I don't know how many Autodesk University classes I've attended over the last 7 years, but each year I usually find myself in at least a couple where IT becomes the root of the discussions. Users and management express frustration when talking about software/hardware, upgrades, and incident management with the IT department. IT also has challenges with incomplete information or requirements definitions from its users. But nearly always the discussion is about communication. In fact, most implementation failures or disappointments boil down to a lack of simple communication (listening skills), understanding perspective, and goals. This talk is your chance to get access to an IT professional with many successes and service strategies who will help you begin to make a change for yourself and your company. If any of this resonates with you, bring your IT person or just your needs and questions so that we can all share and discuss different ways to get from A to Z and enjoy the journey together.

Key Learnings

  • Learn how to establish a collaborative environment with IT
  • Learn how to better communicate concepts to IT without having to speak the language
  • Learn how to involve IT in your workflow requirements so they better understand your need
  • Learn how to create an environment of accountability and transparency for IT and users alike

Speakers

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Tim has worked in I.T. since 1982 and has operated his own company, NetWise Since 1994 offering consulting services as an systems engineer, solutions architect and systems integrator. He became involved with Autodesk in 2008 while optimizing workflows for Inventor/Vault integration into and ERP as well as selecting an FEA solution for a large Curtainwall customer. He is responsible for all things IT for his clients including management analysis, Business process analysis & acting as an HR recruiter. He is involved with system design, software/hardware selection and acquisition, implementation, training, and cross application development; acting as a facilitator between application vendors. Tim has recently joined the Autodesk team as a Data Management Implementation Consultant. He has attended AU since 2009 and has presented many classes on a variety of subjects including data management, implementation, IT, BIM & FEA.
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Irvin is a Product Manager on the Autodesk Vault team based in Novi, Michigan. He has worked at Autodesk for eleven years starting in product support and as a user experience designer. Irvin is a Microsoft® Certified Professional and has been working in the information technology field for more than 26 years. He helps partners, consulting, and sales develop Vault deployment plans in enterprise environments and system requirements. You can find multiple classes Irvin has presented at Autodesk University, on a wide range of Vault topics. Irvin is a technology geek and loves sharing with the community on Twitter (@ihayesjr).
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Ram is a solutions architect for 20 years with extensive consulting experience in geographic information systems (GIS) and related technologies; He has many delivered successful projects in the telecom and utility industry and has the experience of the whole project life cycle. He is also experienced in integration of wide range of IT systems for the telecom, utility, banking and airline industries. He has a strong database and enterprise integration technology background using open standards and middleware technology. He is currently responsible for providing solutions to integrate Autodesk® products into the utility customer's workflow.
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