Bernd Gerstenberger has worked for Autodesk product support since 2010. His main role quickly moved from supporting vanilla AutoCAD and Install & Licensing to providing technical support for AutoCAD Plant 3D and AutoCAD P&ID for both customers and partners. He writes technical articles for a wide audience on the Autodesk Knowledge Network. Before his time at Autodesk he gained extensive experience over many years working in different sections of the IT industry: CAD-administration, network administration, database development, plot management, programming, project management, PDM-administration, GIS-applications and workflow systems with different products.