d5ySKFN8UhyXrjO34xMDoxOjBrO-I4W8
AutoCAD Support Clinic
Lecture    AC5144
Shawn Niles
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, Volker Cocco
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Description

In this class a panel of experts from Autodesk, Inc., product support will share tips and tricks to help you become more productive, and they'll also answer questions from the audience about real-time problems. If you're currently battling a problem at your office, this is the class to attend to receive expert advice. The class will start with a brief presentation to introduce the support organization, the speakers, and the current support options for customers. We will give attendees access to a website where they can log questions before the class so that the experts can research and provide sound answers. We will also have dedicated time for attendees to ask questions that they didn't submit beforehand. The class will have a computer set up with AutoCAD 2015 software for any attendees who need to demonstrate their problems. Panel experts include members of the Technical Support, Quality Assurance, and Licensing Teams.

Key Learnings

  • Learn how to apply advanced troubleshooting techniques in your day-to-day job
  • Learn how to contact Autodesk support for further assistance, and understand the options to do so
  • Discover answers to real-world problems that may be hindering production
  • Network with members of the Autodesk Support Team and capitalize on this relationship for future support

Speakers

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Shawn Niles is a technical support manager for the Autodesk product support team at Autodesk, Inc., based in Manchester, New Hampshire. In this role, Shawn oversees a team of technical support specialists and helps to keep support quality at a high level.
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Employed at Autodesk, Inc., as a Technical Support Specialist and AutoCAD KDE (Knowledge Domain Expert), Volker Cocco has been working with AutoCAD software since 1991. He has worked for various Autodesk Resellers since 1997 and has had extensive experience troubleshooting and supporting Autodesk products. With a background in CAD drafting and management, Volker has instructed basic to advanced AutoCAD technical classes including sessions at Autodesk User Group International (AUGI) CAD Camp and Autodesk University.
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