All orders placed in the Autodesk online store are fulfilled through your Autodesk Account, where you can download install files and access cloud services. The option to purchase and ship a physical copy of Autodesk software is not available. We send you an order fulfillment email message after we process your payment and deliver products and services to your Autodesk account. If you don't receive information about accessing purchases within 24 hours of ordering, check your email Spam or Junk folder or contact us for assistance.

To download your software

1. Sign in to your Autodesk account at manage.autodesk.com. You must sign in with the email address of the account used to subscribe to the product or an account with access assigned by an administrator. See Products Missing from Autodesk Account for information.

2. Locate your software in the list of Products & Services.

3. Click Downloads under the product title and follow the prompts in the download window. These pages have instructions for downloading, installing, and activating your software:

• About Download Methods

• Installation & Activation

To access cloud services

1. Sign in to your Autodesk Account at manage.autodesk.com.

2. Locate your cloud services in the list of Products & Services.

3. Click Access Now and follow the prompts to use your cloud services.

Products missing from Autodesk account

Software products and cloud services appear on the Products & Services tab under the following Autodesk accounts only:

• Account used to purchase the software or service (administrator account)

• Account of a named user with access assigned by an account administrator

If you received an email message that states purchased products are available or that access was assigned by an administrator, you must sign in to Autodesk Account using the email address to which the message was sent.

If you sign in and don't see your software, verify the email address you used to sign in and try again. If you need assistance signing in to the correct account, please contact support.

Troubleshooting download issues

See these articles for troubleshooting tips if you have problems downloading your software:

• Basic troubleshooting for product download issues (US Site)

• Error: "Product download consists of multiple files..." (US Site)

• Communication Failure message during download and installation (US Site)

If you have an existing Autodesk account, we recommend that you use the email address and password for that account when you make your purchase.

All correspondence about your order, subscription benefits, and future product releases are sent to the email address associated with your Autodesk account.

• To sign in to an existing account: Enter your Autodesk account email address and password. Click Forgot to reset your password.

• To create an account: Enter an email address and password during ordering. The billing information you enter is used for your profile. Visit accounts.autodesk.com to edit your profile after placing an order.

• To create a password: Enter a password with a minimum of 8 characters that contains at least one letter and one number. The password also must contain at least 3 unique characters.

About Administrator Accounts

The Autodesk Account you enter during purchase of a software subscription becomes the administrator account. Administrators have the option of using the software or assigning access to another user after purchase. See Managing Users & Permissions for more information.

Here's some guidance on which Autodesk Account sign-in information to use during ordering:

• Purchaser is the user: If you subscribe to Autodesk software and intend to use it yourself, use or create a personal Autodesk Account during purchase.

• Purchaser is not the user: Use or create an administrator account to purchase and manage all the subscription software for your organization. Your end users can visit accounts.autodesk.com and create personal accounts without buying software. You can then use the end-user email accounts to grant access to download and use the software.

Autodesk delivers access, download, and activation information by email. In most cases, your products are available in your Autodesk account shortly after purchase. If you don't receive the confirmation or fulfillment email messages within 24 hours after you place your order, check your Spam and Junk folders or contact support for assistance.

Your order confirmation email serves as your invoice and contains your order number. Print or save that message as a record of your purchase.

The following troubleshooting tips help eliminate errors you may encounter when you subscribe online:

• Place separate orders: You may get an error if you combine different product license types or terms in the same order. Place separate orders for each product type or subscription term.

• Restart your browser: Closing and restarting your web browser may solve issues with web-based applications.

• Clear cache and browsing data: Data from previous Autodesk Store visits can cause problems when you order.

• Update your browser: Use the most recent version to ensure compatibility with our store features.

• Try a different browser: If other troubleshooting options don't work, try using another web browser.

Ordering assistance

If you're having trouble placing your order online, contact our Customer Care specialists for help with the following:

• Placing an order

• Selecting the software you need

• Understanding subscription options

• Accessing your software and services after purchase

Autodesk software allows activation as a free trial for a limited number of days for trial purposes.

Follow these instructions to convert your free trial to a paid subscription without having to download or install additional software:

1. Launch your trial software and click Subscribe Now on the trial screen or purchase online at https://www.autodesk.com/asean/products.

2. Enter the same Autodesk ID/email address and password combination you used to sign in to your trial and follow the on-screen instructions to complete your order.

3. Visit manage.autodesk.com and sign in after you receive the fulfillment email message from Autodesk. This email verifies that your software and registration information is available in your Autodesk account.

4. Click the arrow next to the product name in Products & Services to expand the product details and view activation information.

5. Copy the serial number and product key for your software. Note that some products are activated by signing in with your Autodesk ID and don't require a serial number. Follow the instructions in Autodesk account for activation if no serial number is displayed.

6. Return to your trial software and click Enter Serial Number on the trial welcome screen. Follow the on-screen instructions to complete activation. See Convert a Trial to a Subscription and Access with Serial Number (Subscription & Perpetual) for more information.

We accept Visa, MasterCard, and PayPal. You can safely enter your entire credit card number via our secure server, which encrypts all submitted information.

We also have wire transfer/bank transfer payment method. If you choose wire transfer/bank transfer as the payment method, the subscription will not be automatically renewed. You will need to perform manual renewal at the end of your subscription.

Here are some items to check if you encounter payment errors:

• Card number and expiration date: For security reasons, you cannot view or edit new or existing card information after you enter it. You can try entering the card information again as a new payment method by selecting Add Card. Verify that the card number and expiration date are correct.

• Name and billing address: Verify that the name and billing address match the address on record with your payment provider. You can review and edit these items in the cart.

• Purchase limits: Some banks place a limit on how much you can spend on an individual purchase or in a single day. Even if you have funds available, your bank may not authorize the charge. Call your bank and ask them to authorize the charge or get information about their online purchase policies.

We process charges as soon as our systems can complete the order and make your software or services available online.

Processing typically takes 1-5 days, as some transfers between banks can take time for processing the payment. Check with your payment provider for information about when charges will post to your account.

To cancel your subscription, turn off auto-renew in your Autodesk account so that you will not be charged at your renewal date. Once you have taken this step, your renewal date is your expiration date. You can continue to use your software until its expiration date.

If you change your mind, you may still be able to renew up to 45 days past your renewal date by turning auto-renewal back on

If you do not renew your subscription, or in cases where payment has not been received and processed by Autodesk on the payment due date, a subscription goes through the following stages: Expired > Suspended > Canceled. This process starts on the subscription end date or invoice payment due date, whichever is earlier.

What to expect when you go through the expiration process

Stage: Expired

When your subscription moves from Active to Expired for non-renewal or non-payment, action (payment or renewal) is required to prevent the subscription from being suspended.

Stage: Suspended

If you do not renew or make a payment in the Expired stage, your subscription will move to Suspended, which lasts for a subsequent 30 days for annual subscriptions or 15 days for monthly subscriptions. Access to your product will be removed, but you can still renew or make payment to reactivate your subscription in the Suspended stage and regain access to your product.

Stage: Canceled

If you do not act in either the Expired or Suspended stages, your subscription will be moved to Canceled and the subscription can no longer be renewed or reactivated. You will have to purchase a new subscription for access to the product.

Following is a summary of the functionality in each stage of your subscription lifecycle.

Product access: All functions are active in the Active and Expired stages. No access is permitted in the Suspended and Expired stages.

User management: All functions are active in the Active and Expired stages. User assignments are preserved in the Suspended and Expired stages.

Downloads and uploads: All functions are active in the Active stage. Upgrades are not allowed in the Expired stage. No access is permitted in the Suspended and Expired stages.

Reporting insights: All functions are active in the Active stage. No access is permitted in the Expired, Suspended, and Expired stages.

Product Support: All functions are active in the Active stage. Self help is available in the Expired, Suspended, and Expired stages.

For subscription orders

To receive a full refund for a monthly subscription, you must return it within 15 days of the initial purchase or renewal date. For a refund on annual subscriptions, you must initiate the return within 30 days of the purchase or renewal date.

This policy applies only to purchases and renewals of subscriptions purchased through Cleverbridge on behalf of Autodesk. This policy doesn’t apply to any other products, services, or offerings. Examples of offerings to which the policy doesn’t apply include, but aren’t limited to, the following: consulting services, platform subscriptions, extra territory rights, cloud credits, and membership or similar fees.

Ask the Autodesk Assistant to request a refund.

Flex token Orders: For a refund on Flex token orders, you must initiate the return within 30 days of the purchase date.

When will the credit appear on my card? When your refund is approved and processed by Cleverbridge, the credit will be issued to the payment method on file. Credit card refunds typically post within 5-7 business days; other payment methods may take longer. Please contact Customer Service if you are experiencing a significant delay in receiving your refund. All access to related software and services will terminate when your refund is processed.

For orders placed with a retailer or an Autodesk reseller

Return policies for subscription and subscription renewal charges from third-party retailers or authorized Autodesk resellers vary. Contact your seller directly for information about return policies. You can find this information in Autodesk account.