Autodesk University
AutoCAD Support Clinic—Roundtable
Roundtable    GEN9772-R
Shawn Niles
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, Volker Cocco
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Description

In this class a panel of experts from Autodesk, Inc., product support will share tips and tricks to help you become more productive, and also answer questions from the audience about real-time problems. This smaller roundtable format will give attendees more of a chance to describe problems they face day to day, and receive advice from the speakers as well as other attendees. We will set up a computer in the class with AutoCAD 2016 software for any attendees who need to demonstrate their problems. Panel experts will include members of the Technical Support, QA, and Licensing Teams.

Key Learnings

  • Network with other users facing similar problems, and discuss real solutions
  • Network with members of the Autodesk Support Team, and capitalize on this relationship for future support questions that arise
  • Learn how to apply advanced troubleshooting techniques in your daily jobs
  • Receive answers to real-world problems that may be hindering production

Speakers

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Shawn Niles is a technical support manager for the Autodesk product support team at Autodesk, Inc., based in Manchester, New Hampshire. In this role, Shawn oversees a team of technical support specialists and helps to keep support quality at a high level.
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Employed at Autodesk, Inc., as a Technical Support Specialist and AutoCAD KDE (Knowledge Domain Expert), Volker Cocco has been working with AutoCAD software since 1991. He has worked for various Autodesk Resellers since 1997 and has had extensive experience troubleshooting and supporting Autodesk products. With a background in CAD drafting and management, Volker has instructed basic to advanced AutoCAD technical classes including sessions at Autodesk User Group International (AUGI) CAD Camp and Autodesk University.
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