Autodesk University
Panel    AC1512
AutoCAD Support Clinic
Shawn Niles
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, David Dembkoski
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+ 2 co-speakers
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Description

In this class, a panel of experts from Autodesk Product Support are here to answer your questions and share troubleshooting tips. We may not be able to answer or resolve all questions right away, but in this case, we can provide pointers or advice for further troubleshooting and information on how to log a support case for more in-depth investigations. We give a brief presentation at the start to introduce the support organization and the people involved and to explain what the current support options for customers are. Panel experts include members of the technical support, QA, and licensing teams.

Key Learnings

  • Use troubleshooting techniques for different situations
  • Get answers to a variety of support questions
  • Explain what the support options are and how to contact Support
  • Meet members of the Autodesk Product Support team

Speakers

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Shawn Niles is a technical support manager for the Autodesk product support team at Autodesk, Inc., based in Manchester, New Hampshire. In this role, Shawn oversees a team of technical support specialists and helps to keep support quality at a high level.
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Employed at Autodesk, Inc., as a Technical Support Specialist and AutoCAD KDE (Knowledge Domain Expert), Volker Cocco has been working with AutoCAD software since 1991. He has worked for various Autodesk Resellers since 1997 and has had extensive experience troubleshooting and supporting Autodesk products. With a background in CAD drafting and management, Volker has instructed basic to advanced AutoCAD technical classes including sessions at Autodesk User Group International (AUGI) CAD Camp and Autodesk University.
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