Autodesk University
Assessing the Total User Experience with Autodesk PLM 360
Roundtable    PL12103-R
Todd Nicol
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, Brian Schanen
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Description

The purpose of this session is for customers to discuss their overall experience with Autodesk PLM 360 software, from initial product discovery through trial and implementation to the support and renewal process. The goal is to identify problem areas where customers may struggle and identify opportunities for improvement. This roundtable session enables customers to convey their struggles faced while getting the product up and running and discuss HOW they did it.  Furthermore, it’s a great opportunity to network with other PLM 360 customers and a chance to discuss use cases and product wishes/improvements with the user experience team.

Key Learnings

  • Discover the struggles that other customers experienced getting Autodesk PLM 360 in production
  • Discover solutions that customers found to get around obstacles and problems
  • Discover opportunities for improving the experience and touch points
  • Collect recommendations and collectively discuss best practices

Speakers

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Todd Nicol has been with Autodesk, Inc., for 18 years on projects including AutoCAD software, Mechanical Desktop software, Inventor software, Vault software, and Autodesk PLM 360 software, with time served in Information Modeling and Platform Products Group cloud platforms and Design, Lifecycle, and Simulation. His background is in manufacturing technology, and his focus has been in manufacturing design processes and data management. His job experience includes learning content development (at Ford Motor Company), Code Development (Applicon Inc.), quality assurance (Autodesk), and user experience / product design (Autodesk). Todd holds a bachelor’s degree in computer-aided design and has 2 UX-related U.S. patents to his credit. Currently he is the senior user experience manager for Vault software and Autodesk PLM 360 software in Design, Lifecycle, and Simulation.
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Brian Schanen works for Autodesk, Inc., as a technical marketing manager focused on Autodesk PLM 360 software. In this role, he builds and delivers collateral for both customers and Autodesk's channel partners to increase the chance of successful and enthusiastic use of Autodesk PLM 360 software. Through blog posts, videos, and white papers covering Autodesk PLM 360 software and product data management, Brian evangelizes Product Lifecycle Management Solutions. He has also taught at Autodesk University multiple times, and he now works with customers to implement complete solutions specializing in the Autodesk products. See more at: http://underthehood-autodesk.typepad.com/blog/about-the-author.html#sthash.CU5vIzTj.dpuf
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