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Success Story

"Fusion 360 with FeatureCAM supplies NC codes to all our CNC machines on our Shopfloor" quoted by Ms Madel Rivera General Manager ERML

"Fusion 360 with FeatureCAM supplies NC codes to all our CNC machines on our Shopfloor" quoted by Ms Madel Rivera General Manager ERML

Customer challenge

ERML Trading & Engineering Service Inc. started their operations in 1986, offering metal stamping, press machines and die fabrication. Mostly their customers are from the Automotive, Bicycle and Motorcycle industries. They use CNC machines for milling, turning and wirecut. In 2011, they purchased Fast Blank software, FeatureCAM Mill 3D and FeatureCAM wire. This year, the team invited them to attend an Autodesk Fusion 360 with FeatureCAM webinar for Delcam legacy customers. Ms. Madel Rivera, the General Manager, attended the webinar. When Fusion 360 was presented and Ms. Madel saw the sheet metal, she became interested because their Fast Blank software is no longer working. Fusion Team will help her during meetings with customers for design revisions plus FeatureCAM is bundled with Mill, Wire and Turn. As a result of the webinar, she immediately emailed the team to have a meeting with her to discuss the possible purchase of the bundled software solution.

Project goals

Having seen from the webinar the features of Autodesk Fusion 360 with sheet metal and Fusion Team plus the bundled packages of FeatureCAM with Mill, Turn and Wire, she realized the big advantages this product will give them. They planned to buy 5-axis Milling and Turn Mill machines, so knowing that it can also be served with NC codes without a need to buy additional solutions made her so happy. She just made me wait for a few days to finally decide to purchase the software to ask for appropriate budget from the President of the Company who happens to be her father. In short order, a Purchase Order (PO) was issued and the requested items were to be delivered at once.

Solution

The Company had been using AutoCAD already, and Fusion 360 with FeatureCAM was offered in place of their old FeatureCAM solution. The product was delivered, and the team gave them instructions on how to set up their Autodesk Account. Partmaker Software Sales & Service personally visited their site to show them how to download from their account and how to install and activate their license. At first, they requested the team to provide an orientation on how to operate Fusion 360. Ms. Madel was not able to wait for me to make a schedule with our Fusion 360 expert, so she learned the solution by herself.

Business outcome

Ms. Madel requested me to conduct training on site with all her staff and machine operators in attendance. The team provided training on Milling (a re-orientation only because they knew how to use the solution with their previous version), Turn and Wire. While conducting the on-site training, their actual workpiece was used and they also tried to test on their machines so the post-processors were also tested. After a week, the operators are now using the software with ease and they are producing good quality products. They have saved significantly on production time and errors are now minimized.

Conclusion

After training and technical support was extended, Partmaker Software Sales & Service has another happy customer. Ms. Madel is telling everyone that her investment has been well worth it. All of their CNC machines are working with online programming that saves them on time and with minimized human errors. The operators and programmers were so thankful also for the added information and knowledge gained from the experience. Truly, selling is not at all just selling. You first develop relationships with your clients. In the future, they will renew their subscriptions because of their satisfaction with the product and professional support extended to them.

Project summary

    Duration & delivery

  • 30
  • 2021-07-30

    Autodesk solutions

  • FeatureCAM
  • AutoCAD

    Services provided

  • Business Process Assessment & Documentation
  • Technical Support
  • Product Activation & Onboarding
  • Product Training

    Customer industry

  • Design & Manufacturing
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