Autodesk University
AutoCAD Support Clinic
Panel    GEN9773
Shawn Niles
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, Volker Cocco
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Autodesk University
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Description

In this class a panel of experts from Autodesk, Inc., product support will share tips and tricks to help you become more productive, and also answer questions from the audience about real-time problems. If you are currently battling a problem at your office, this class will provide expert advice. The class will start with a brief presentation to introduce the support organization, the speakers, and the current support options for customers. There will be dedicated time for attendees to ask any questions troubling them. We will set up a computer in the class with AutoCAD 2016 software for any attendees who need to demonstrate their problems. Panel experts will include members of the Technical Support, QA, and Licensing Teams.

Key Learnings

  • Learn all the options for contacting Autodesk Product Support, and the benefits to doing so
  • Learn troubleshooting techniques for everyday problems that cost user's critical time
  • Receive answers to real-world problems that hinder production on a daily basis
  • Network with members of the Autodesk Support Team, and capitalize on this relationship for future support questions that arise

Speakers

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Shawn Niles is a technical support manager for the Autodesk product support team at Autodesk, Inc., based in Manchester, New Hampshire. In this role, Shawn oversees a team of technical support specialists and helps to keep support quality at a high level.
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Employed at Autodesk, Inc., as a Technical Support Specialist and AutoCAD KDE (Knowledge Domain Expert), Volker Cocco has been working with AutoCAD software since 1991. He has worked for various Autodesk Resellers since 1997 and has had extensive experience troubleshooting and supporting Autodesk products. With a background in CAD drafting and management, Volker has instructed basic to advanced AutoCAD technical classes including sessions at Autodesk User Group International (AUGI) CAD Camp and Autodesk University.
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