Account management basics
I cannot sign in to my Autodesk account
Issue | Choose this if... | Fastest next step | Important | Who owns the resolution | Related articles |
I forgot my password or cannot reset it | You forgot your password. Password reset does not work. You receive a password error during sign-in. | Reset your password using the Autodesk password reset workflow. | If you sign in with Google or another identity provider, reset your password with that provider instead of Autodesk. | End user | |
I am not receiving the verification email or one-time passcode (OTP) | Verification emails do not arrive. OTP codes do not arrive. Invite emails are missing. Password reset emails are delayed or missing. | Check spam or junk folders. Confirm that you can access the mailbox. Wait briefly before requesting another code. Add Autodesk email domains to your email allow list. | If you no longer have access to the email inbox, recover the email account first if possible. | End user initially. Internal IT team or email administrator if messages are blocked. | Ensuring Email OTP Deliverability: Best Practices for Autodesk Customers |
My authenticator app or security code is not working | Your confirmation code is rejected. Confirm sign-in prompts fail. Your authenticator app does not match Autodesk sign-in. You changed devices and lost 2-step verification access. | Get the code by email if it is available. Use your backup code if you received your code by email by default. Verify that you selected the correct Autodesk multi-factor authentication (MFA) entry in your authenticator app on your mobile device. Wait for a fresh code before retrying. Update your MFA settings after sign-in succeeds. | If you lost access to both the authenticator app and the email account, additional account recovery steps or Autodesk Support may be required. | End user initially. Autodesk Support if recovery options are unavailable. | How to Enable, Update and Disable 2-Factor Authentication Unable to Sign In to Autodesk Account using Two-Step Verification |
The sign-in page loops, spins, redirects, or gets stuck | The sign-in page never finishes loading. You repeatedly return to the sign-in screen. The browser spins indefinitely. Redirect loops occur after sign-in. | Try a private or incognito browser window. Clear browser cache and cookies. Disable browser extensions. Try another web browser or network. | If the issue affects multiple users or devices, contact your internal IT team or Autodesk Support. | End user initially. Internal IT or Autodesk Support if the issue persists. | |
My company uses single sign-on (SSO) | Your company signs in through Microsoft Entra ID, Okta, or another identity provider. Company credentials fail. SSO redirects fail. Multi-factor authentication (MFA) prompts fail during company sign-in. | Sign in using your company credentials and approved authentication method. (Suggested next step: Contact your company SSO admin.) | Most SSO credentials and MFA issues must be resolved by your company's IT team or SSO admin before Autodesk Support can help. | Internal IT team or SSO admin. Autodesk Support only for Autodesk-specific errors. |
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