Step

Guide

Why do we need this step

Step 1: Restart Your System

1 Restart your computer.

2 Reopen your Autodesk product.

Clears cached licencing sessions and resets services.

Step 2: Sign out and sign back in

1 Open your Autodesk product.

2 Click your profile or user icon.

3 Select “Sign out”.

4 Close and reopen the product. Sign back in.

Refreshing your session resolves temporary authentication issues.

Step 3: Check your device limit

1 Close Autodesk products on all other devices.

2 Ensure they are not running in the background.

3 Launch the product again on your current device.

Only one active session is allowed at a time. Being signed in elsewhere can trigger device limit errors.

Step 4: Verify your licence assignment

1 Go to: https://manage.autodesk.com.

2 Sign in to your Autodesk Account.

3 Go to “Products and Services”.

4 Confirm the product is assigned to your account.

A missing or expired licence will prevent activation.

Step 5: Verify Autodesk Licencing Service

1 Press “Windows + R”.

2 Type: services.msc

3 Press Enter.

4 Locate “Autodesk Desktop Licencing Service”.

5 Ensure:

-Status is Running

-Startup type is Automatic

6 If not, right-click and select Start.

This service is required for licence validation. If it is not running, activation will fail.

Step 6: Ensure the Autodesk Desktop Licencing Service is Up to Date

1 Download and install the latest version or the Autodesk Desktop Licencing Service.

Outdated licencing components can cause activation errors.

Step 7: Ensure Sign-in Components are Up to Date

1 Update Sign in Components.

- Autodesk product versions 2024 and newer

Download and install the latest version or the Autodesk Identity Manager

- Autodesk product versions 2020 - 2023

Download and install the latest version or the Autodesk Single Sign-On Component

These components handle authentication. Outdated versions can prevent sign-in or activation.

Step 8: Check Network and required Autodesk URLs

1 Ensure access to the required URLs needed for Autodesk licencing to work.

2 Disable VPN or firewall temporarily.

3 Retry sign-in.

4 Contact IT if on a corporate network.

Blocked network access to Autodesk servers will prevent licence validation.

Step 9: Close background Autodesk processes

1 Press “Ctrl + Shift + Esc”.

2 Open Task Manager.

3 End any Autodesk-related processes.

4 Relaunch the product.

Stuck processes can block licencing refresh.

Step 10: Update your Autodesk product

1 Open the Windows Start menu.

2 Search for and open Autodesk Access.

3 In the Updates section, review the list of available updates.

4 Click Update next to each product you want to update.

5 Wait for the installation to complete.

6 Restart your Autodesk product.

Autodesk Access is a desktop application designed to quickly and easily install updates directly from your system, without needing to download them manually.

Note: Updates can be accessed either through Autodesk Access or by downloading them from the Autodesk Account. For more detailed information, see Update your software.

Step

Guide

Why do we need this step

Step 1: Restart Your Mac

Click Apple menu

Select Restart

Reopen the product

Clears cached sessions and refreshes system processes.

Step 2: Sign out and sign back in

Open your Autodesk product.

Click your profile or user icon.

Select “Sign out”.

Close and reopen the product.

Sign back in.

Resolves session and authentication issues.

Step 3: Check your device limit

Close Autodesk products on all other devices.

Ensure they are not running in the background.

Launch the product again on your current device.

Only one active session is allowed at a time. Being signed in elsewhere can trigger device limit errors.

Step 4: Verify your licence assignment

Go to: https://manage.autodesk.com.

Sign in to your Autodesk Account.

Go to “Products and Services”.

Confirm the product is assigned to your account.

A missing or expired licence will prevent activation.

Step 5: Ensure licencing & Sign in components are up to date

Sign in to https://manage.autodesk.com

Install all available updates for the installed Autodesk products.

Restart the product.

Licencing & Sign-in components are bundled with the product on macOS.

Step 6: Check Network and required Autodesk URLs

Ensure access to the required URLs needed for Autodesk licencing to work.

Disable VPN or firewall temporarily.

Retry sign-in.

Contact IT if on a corporate network.

Blocked network access to Autodesk servers will prevent licence validation.

Step 7: Close background applications

Press “Command + Option + Esc”.

Force quit Autodesk apps.

Relaunch the product.

Background processes can block licencing refresh.