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I may be using the wrong account or email

Your product is missing under Products and services.

You signed in successfully, but no subscription appears.

You used multiple email addresses with Autodesk.

Verify the email address used for:

*Purchase

*Trial registration

*Product invitation

*Company assignment

Your purchaser, admin, or Autodesk Support may need to help identify the owning account.

End user initially.

Purchaser, admin, or Autodesk Support if ownership is unclear.

Verify your Autodesk account email.

Product access is not assigned

You can sign in, but cannot access the assigned software.

Your product appears unavailable.

Your license was recently purchased.

For end users: Contact your Autodesk account admin and request product access.

For admins: Assign access by user, product, or group.

Primary admin, secondary admin, or SSO admin.

Assign product access

Autodesk user management: How to assign a license to a user

User management overview

Admin assigns product access.

I received an invite, but I still cannot access the product

You accepted an invite, but still cannot use the product.

The invitation email never arrived.

The invite was sent to the wrong email.

Ask the admin to resend the invitation.

Confirm that the invitation was sent to the correct email address.

If the invite was accepted under a different Autodesk account, the admin may need to remove and re-add the user.

Primary admin or secondary admin.

Add and remove users

Assign product access

Admin resends product invitation.

My subscription was renewed or purchased, but access is missing

You recently purchased or renewed a subscription.

Your product does not appear after payment.

Access disappeared after renewal.

Check the purchase confirmation email.

Verify that you signed in with the correct Autodesk account.

Allow time for order processing.

Confirm team assignment if your company uses teams.

Contact Autodesk Support if a purchase confirmation exists, but access is still missing after normal processing.

End user initially.

Purchaser, contract manager, admin, or Autodesk Support, depending on ownership.

Where to download products and updates

Manage teams

Check subscription access.

The subscription is assigned to the wrong team

The subscription exists but appears under another team.

Product access is unavailable due to team assignment.

Verify which team owns the subscription.

Confirm whether the subscription must be reassigned or moved.

Only eligible admins or purchasers can move subscriptions between teams.

Primary admin or secondary admin

Purchaser

Contract manager

Move a subscription to a different team

Admin or purchaser manages subscription team ownership.