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Frequently asked questions (FAQs)

  • How much does a Smoke subscription cost?

    The price of an annual Smoke subscription is - and the price of a monthly Smoke subscription is -.

  • How do I convert my Smoke free trial to a paid subscription?

    Launch your trial software and click Subscribe Now on the trial screen or visit Smoke’s Subscribe page. When buying your subscription, enter the same email address and password combination you used to sign in to your trial. Learn more about converting a trial to a paid subscription.

  • Where can I get a Smoke perpetual license?

    Smoke software is available with a subscription only. We no longer sell perpetual licenses. Learn more about our software licensing program.

  • Which versions of Smoke can I use if I subscribe to the current version?

    Your Smoke subscription gives you access to install and use the 3 previous versions. Available downloads are listed in your Autodesk Account at manage.autodesk.com after subscribing. See also previous releases available for subscribers.

  • Can I install Smoke on multiple computers?

    With a subscription to Smoke software, you can install it on up to 3 computers or other devices. However, only the named user can sign in and use that software on a single computer at any given time. Please refer to the Software License Agreement for more information.

  • How do I stop auto-renewal or cancel my subscription?

    Sign in to manage.autodesk.com, select Billing & Orders, click Edit Payment, and turn off auto-renew. Your subscription details will then list an expiration date instead of a renewal date. Your subscription remains active until the expiration date.

What’s included in your Standard plan

Reporting:

Product usage reporting

  • See an aggregate summary of how many people are using each product and version, and the overall frequency of use.

Administration & Security:

2-step verification

  • Add another layer of security to user accounts.

Bulk import & assign

  • Upload a .csv file to add and assign a large number of users at once.

Support & Adoption Services:

8x5 live support

  • Contact an Autodesk specialist for help during your local business hours.

Collaboration:

Autodesk Drive

  • Securely store, preview, and share design data.

Shared views

  • Quickly and securely share work with stakeholders.

Click here to see full list of plan features and frequently asked questions.

System requirements

Available languages

Services Marketplace

Need help with training, implementation, and other support to get the most out of your software? Hiring the right qualified professional is as simple as an online search.

Visit the Autodesk Services Marketplace to find Autodesk-approved professionals to help you with:

  • Training and implementation
  • Systems integration
  • Business process and workflow optimization
  • BIM services and much more

Note: Any service contracted with providers is a direct, paid engagement between customers and providers.

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AVAILABLE PLATFORMS

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    TRIAL FILE SIZE (estimated maximum)

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    RECOMMENDED

    10 Mbps Internet connection. Turn off all active applications, including virus checking software


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