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Frequently asked questions
Do I need to be connected to the Internet to use my software?
You don’t need to be online to use your software. The software runs on your computer, not on the web. You do, however, need to connect to the Internet every 30 days, so we can keep your software up-to-date and verify that your subscription is still current. An Internet connection is needed initially to install and activate your software, and if you have cloud services, you need to be online to access cloud-based tools.
Will you email a reminder before my subscription automatically renews?
Yes, for annual and multi-year terms, we send an email reminder before your automatic renewal date. We do not send an email reminder for monthly renewals.
Can I cancel before the end of my subscription?
You can cancel your subscription anytime—or within 30 days of purchase for a full refund—for any product or service purchased through our online store. You can also edit your renewal setting from your Autodesk account page, so your subscription does not automatically renew. You’ll have full access to your software and services until your subscription expires.