Issue:

Users reported that “Couldn’t add <Email ID>” error message received when attempting to add a member via the Autodesk Construction Cloud (ACC) Account Admin Members tool.

"Couldn't add <Email ID> error received when adding members from ACC Account Admin Members Tool

Addiitionally, when adding affected members through ACC Project Admin to any project, the message “Adding members. This may take a while" is received but members are never added to ACC.

“Adding members. This may take a while" message when adding affected members through ACC Project Admin

Solution:

To resolve the issue, reach out to Autodesk Customer Support and share the affected Email ID.

See Also:

Products:

Construction Cloud;