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Autodesk Up & Ready Support

What is it?

Autodesk® Up & Ready Support is designed to get your software up and running, and to ensure the general functions and features included in the software are working as they should. It covers product installation and configuration only.

Customer service
Get help with accounts,
installation, and more.
Customer service center
Contact us

The short of it

  • Installation support and troubleshooting
  • Peripheral device set up
  • Configuration of product and system variables

How do you get it?

The 90-day Autodesk Up & Ready support program is available for free upon registration. When you register your product you will receive an email with instructions on how to request help online.

Register your software now

Up & Ready support expressly excludes instruction in the use and operation of Autodesk software products. If you need help beyond the scope of Up & Ready—installation and configuration—please visit Autodesk Services & Support. There, you can access our online knowledge base and community support forums, where you can post questions and read answers from Autodesk technical staff and user community experts.

Autodesk does not guarantee that any of the tips, tricks, examples or suggestions outlined in any Autodesk product support technical documents or support request responses will resolve a support request; correct any issues identified or meet your expectations or requirements.  Support request responses, technical documents, service packs and workarounds are subject to change without notice to you. Autodesk provides technical documents, service packs and workarounds and support request responses "as is" without warranty of any kind, whether express or implied, including warranties of merchantability and fitness for a particular purpose. In no event shall Autodesk or its suppliers be liable for any damages whatsoever including direct, indirect, incidental, consequential, loss of data, or loss of business profits or special damages, that may occur as a result of implementing any service pack or workaround, or any suggestion outlined in any Autodesk product support technical document or provided to you by technical support technicians, even if Autodesk or its suppliers have been advised of the possibility of such damages.