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Ambient Help

ACM SIGCHI Conference on Human Factors in Computing Systems
2011

Ambient Help (2:49 min.)

Video title (x:xx min.)

Abstract

In this paper we present Ambient Help, a system that supports opportunistic learning by providing automatic, context-sensitive learning resources while a user works. Multiple videos and textual help resources are presented ambiently on a secondary display. We define and examine a collection of design consideration for this type of interface. After describing our implementation details, we report on an experiment which shows that Ambient Help supports finding more helpful information, while not having a negative impact on the user’s productivity, as compared to a traditional help condition.

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Software Learning

The Learning project aims to investigate advanced techniques for assisting users in learning complicated applications. We are interested in a range of investigations from the scientific study of the human learning process to prototyping novel interaction techniques for improving the general learning mechanisms that can be applied to all applications.

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