Senior Vice President, Digital Platform and Experience
Moonhie Chin is the Senior Vice President of Digital Platform and Experience at Autodesk. She is leading the charge to offer a superior digital experience for Autodesk customers wherever they engage with the company. She is also responsible for strategic initiatives and programs that seek to re-design and strengthen Autodesk’s business operations.
Her team’s charter is to deliver digital engagement capabilities that enable self-service customer experiences, automated interactions, and tools to help others to engage with customers most effectively. Chin is passionate about improving the end to end experience for customers and improving productivity for both Autodesk and our partners through anytime, anywhere service, support and information. Over the last four years, she invested significantly in online self-service and greatly expanded Autodesk’s learning, support and community offerings and extended their reach to other languages, reaching more than 10 million monthly active users. Her team also recently pioneered the Autodesk Virtual Agent, or AVA, in partnership with IBM Watson with the strategic intent of reducing customer effort and automating transactions or turning them into self-service interactions wherever possible.
Chin has held several executive roles during her tenure with Autodesk, including senior vice president of Global Customer Support and Operations, senior vice president of Strategic Planning and Operations, Vice President of Business Operations for Location Services and Vice President of Business Administration, as well as other leadership positions in software development, project management, subscription services, and other areas.
Before joining Autodesk in 1989, Chin spent eight years at General Electric. She earned a Bachelor of Science in Industrial Engineering from Columbia University and a Master of Science in Manufacturing Management from Rensselaer Polytechnic Institute.