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AutoCAD LT 2016

Support Options

From software setup to advanced troubleshooting, Autodesk’s flexible support offerings are designed to meet your needs.

Up and Ready Support

Available once you register your Autodesk product, Up & Ready Support helps you configure your software and ensure that it is working properly. No subscription needed. Up and Ready Support Includes:

INSTALLATION AND CONFIGURATION SUPPORT

Support and troubleshooting to help you configure your software and ensure that it is working properly. Phone assistance if needed.

KNOWLEDGE BASE

Online knowledge base, including tutorials, training videos, and Autodesk technical solutions available in multiple languages.

COMMUNITY FORUM

Research and resolve your questions with a community of experienced LT users who share their solutions and knowledge online. Available to all LT users, with or without subscription. No waiting. 24x7 access.

Basic Support

Basic Support helps you get comprehensive solutions to all your technical issues. As a subscriber, your unique Autodesk forum sign-on flags you for 24-hour priority response from support agents. You also receive one-to-one online support. Basic Support Includes all the features of Up & Ready Support, PLUS:

REQUEST IMMEDIATE ASSISTANCE FOR FORUM QUESTIONS

Click a button to immediately escalate forum questions from Autodesk.

TRAINING WEBCASTS

Regularly updated training webcasts of the most commonly encountered problems.

ONE-TO-ONE WEB SUPPORT

Work directly with an Autodesk support agent and log cases from Subscription Center or your Autodesk account.

Advanced Support

With Advanced Support, you get priority one-to-one global phone support from senior Autodesk support agents, 24 hours a day, 5 days a week. Available with subscription, Advanced Support gives you expedited answers to all your technical issues. Advanced Support includes all the features of Basic Support, PLUS:

UNLIMITED 24/5 PRIORITY PHONE SUPPORT

Unlimited priority phone support in English 24 hours a day, 5 days a week.

LOCAL LANGUAGE PHONE SUPPORT

Phone support in several local languages during local business hours.

DIRECT CONTACT

One named direct contact per ten user licenses (minimum of two contacts).

REMOTE DESKTOP ASSISTANCE

When you need some hands on assistance, allow us to a troubleshoot securely with remote desktop.

API SUPPORT

Contact Autodesk Developer Support for technical issues regarding Application Programming Interface.

 

Want to learn more about Autodesk Support offerings?
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Autodesk, the Autodesk logo and AutoCAD LT are registered trademarks or trademarks of Autodesk, Inc., and/or its subsidiaries and/or affiliates in the USA and/or other countries. All other brand names, product names, or trademarks belong to their respective holders. Autodesk reserves the right to alter product and services offerings, and specifications and pricing at any time without notice, and is not responsible for typographical or graphical errors that may appear in this document. 2015 Autodesk, Inc. All rights reserved.