Live stream support

Autodesk University uses IBM Cloud Video services to broadcast the live stream throughout the week. If you're experiencing difficulty with the stream, check out the following resources to help resolve your issue.


View the list of compatible browsers.

Get troubleshooting tips.

Find answers to specific connection issues.

If you're experiencing an echo, check to see if multiple browsers are open.

Please note that video streaming takes a lot of bandwidth, so using Wi-Fi could impact your connection. Hotel Wi-Fi connections are also known to have lower bandwidth.


More support

If the IBM Cloud Video support resources didn't resolve your streaming issue, you can email the AU Support Team at

Also watch the social media feeds for last-minute publications and updates from the event.