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Autodesk respects your privacy rights. Please read the Autodesk Privacy Statement to learn more. Here, we provide answers to common questions people ask us about privacy.

1. How do I opt out of Autodesk email or other Autodesk communications?

You can unsubscribe from Autodesk marketing communications by using our web form or by following the unsubscribe instructions in communications you receive. Your request will be processed within 5 business days. However, because we may need to contact you for business reasons, you cannot unsubscribe from operational communications.

2. How do I update, correct, or delete my user profile or account?

  • To make changes to your Autodesk ID, log in and follow the instructions to make edits to your profile and information.
  • For help or more information, read the Autodesk Privacy Statement or contact the Privacy Office. Tell us the website or application you need help with, along with your specific request. If you contact us to assist you, for your safety and ours we may need to authenticate your identity before fulfilling your request.
  • Note that we need to retain certain records for legal or internal business reasons. Some of your information may remain on backup systems, in compliance with applicable law.

3. Why am I asked to agree to the terms of the Privacy Statement when I activate
a product?

To be transparent about how Autodesk uses customers’ personal information, we have included a prompt about our Privacy Statement with our recent software releases. The Privacy Statement explains how we may use your personal information, for example, for contract management and licensing purposes.

4. How does Autodesk use cookies?

Autodesk and our service providers may use cookies, pixel tags, web beacons, clear GIFs, or similar technologies in connection with website pages and HTML-formatted email messages. These technologies help to, among other things, track the actions of website users and email recipients, determine the success of marketing campaigns, compile aggregate statistics about website usage and response rates, and make it easier for you to navigate our website or better tailor your experience with us, for example, by not requiring you to submit login credentials repeatedly or by showing you content targeted to your interests. For details about cookies, including your choices, see the Autodesk Privacy Statement.

5. How do I contact the Privacy Office?

If you have questions or concerns, you can contact us through our web form, by email at privacy.questions@autodesk.com, or by postal mail:

Privacy Questions
Autodesk, Inc.
The Landmark @ One Market
Suite 500
San Francisco, CA 94105 USA