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Autodesk Advanced Support

What is it?

Autodesk® Advanced Support is only available to Autodesk Subscription customers. It provides unlimited, priority, one-to-one, extended hour global phone support from senior Autodesk support specialists.

The short of it

  • Unlimited, priority, one-to-one, extended hour global phone support in English
  • Phone support in a number of local languages during local business hours
  • Access to senior Autodesk support specialists
  • One named contact per ten software seats (minimum of two contacts)
  • Remote desktop assistance
  • Access to online, moderated community support forums
  • Option to escalate forum question to a one-to-one support request
  • Access to automated email updates and response options for incidents
  • Access to a wide range of online help and exclusive training webcasts
  • Access to API support

How do I purchase it?

Autodesk Advanced Support is available for purchase if you have an Autodesk Subscription. Contact an Autodesk Authorized Reseller for more information.


Autodesk Advanced Support is available for all products except:

  • Autodesk Inventor Engineer-to-Order Series
  • Autodesk Inventor Engineer-to-Order Server
  • Autodesk LandXPlorer Server
  • Autodesk Opticore Studio Professional
  • Autodesk Real-Time Ray Tracing Cluster
  • Autodesk SketchBook Pro
  • Autodesk Stitcher Unlimited
  • Autosketch