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Customer Service

Upgrades

  • Do I qualify for an upgrade?

Convert trial

  • How to convert my trial to a perpetual license?
  • How to convert my trial to a Desktop Subscription?

Download Information

  • How do I download my software?
  • How do I install and activate my product?
  • Tips and troubleshooting for download and installation of your software.

Order Information

  • I would like to order by telephone.
  • What is my order status?
  • What payment methods do you accept?
  • Can I order without a credit card?
  • When will my credit card be charged?
  • How will the charge show up on my credit card?
  • Do I have to pay sales tax?
  • How can I receive a tax exemption?
  • I need a copy of my invoice.
  • I forgot my password.
  • What name and address should I enter in the billing information screen?
  • How do I enter a shipping address?
  • Should I put spaces or dashes in the Credit Card number?
  • Why are you not accepting my credit card?
  • How do I start a new order?
  • I did not receive a confirmation e-mail.

Shipping Information

  • Has my order shipped?
  • When can I expect my order to arrive?
  • How do I get my tracking number?
  • What countries do you ship to?
  • If I purchase a product from one country's store, can I use it in another country?
  • I live in Canada. What extra fees do I have to pay?
  • I live outside the US. Will I have to pay customs fees?
  • When will my backorder ship?
  • Can I change my shipping address?
  • Can I change my shipment method?
  • What are the shipping costs?

Returns and Cancellations

  • What is your Refund Policy?
  • How do I cancel my order?
  • Can I return my purchase?
  • How do I request a refund?
  • When am I eligible for a refund?
  • When will the credit appear on my credit card?

Maintenance Subscription

  • Can I purchase a Maintenance Subscription for my product?
  • Can I upgrade my Maintenance Subscription support level?
  • What's the advantage of buying an Autodesk Maintenance Subscription?
  • What type of Maintenance Subscriptions can I buy on the Autodesk Store?
  • How will I get set up on Maintenance Autodesk Subscription
  • What is Subscription Center?
  • What do I do if I don’t get my welcome email?
  • How can I renew my Maintenance Subscription?

Desktop and Cloud Service Subscriptions

  • What is Desktop Subscription with Auto-Renewal?
  • How do I update the credit card associated with the auto-renewal of my Desktop Subscription or Cloud Service Subscription?

Cloud Credits

Technical Assistance

  • I need technical support for my Autodesk Product.
  • What support do I get with my purchase?
  • Why do I need to accept cookies?
  • Are cookies a security risk?
  • How do I set up my browser to accept cookies?
  • What Service Packs and Downloads are available for my product?
  • What are the system requirements for my products?
  • Online Product Support
  • Documentation and Online Help
  • Discussion Groups

Product Information

  • I have questions about a product.
  • Is your complete product line available on the Store?
  • Do you offer volume discounts or special pricing?
  • Can I purchase a subscription for my product?
  • Do you offer educational or student products?
  • Do you offer government products?

Privacy and Security

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